Operations - Bank Account Management Specialist

Right now, we are looking for someone smart to join the team. We focus on the effective set-up, maintenance and closure of bank accounts and resolve complex bank account queries, providing technical support and consulting on a variety of topics across functional and business support lines. This is an excellent opportunity for a highly motivated individual to be part of a growing and evolving team. You will be able to apply critical thinking and an investigative mind set to review and remediate issues. This role offers a high level of visibility as you will work with a number of other internal teams to provide seamless delivery and support to a range of stakeholders.

Responsibilities Include:

Bank Account opening, closing, maintenance, migrations and dormancy reviews
The operational set-up and maintenance of bank accounts
Responsible for supporting the attestation and certification processes
Challenging the team’s processes and generating ideas to streamline workflows
Builds relationships with key stakeholders to improve processes
Responsible for managing the bank account management inbox
Gatekeeper for bank account related queries
Support the implementation of a standardised operating model and framework for Bank Account Management within Global Market Operations
Responsible for ensuring adherence to the Bank Account policy
Resolution of exceptions and escalation to ensure the teams processes are completed in a timely manner
What we are looking for:

Analytical skills including data reconciliation and interpretation
Excellent organizational skills - ability to switch between tasks and to prioritize work effectively
Excellent communication skills - ability to run effective meetings and engage knowledgably and confidently with different stakeholders across the organization, building relationships with both internal and external clients
Logical approach to problem solving and a hunger for process improvement
Good sense of judgment, knows when to escalate and how to manage senior management expectations
Benefits of working at Bank of America

UK

Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
Use of a flex fund to use towards benefits
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area Read more