Officer - Esign

Location
CBD Belapur, Navi Mumbai, Maharashtra
 
Benefits
Pulled from the full job description
Health insurance
Cell phone reimbursement
Provident Fund
 
Full job description
Experience:

1–3 years of experience in digital operations, fintech, or document management platforms
Prior experience in handling eSign or related digital signature services is preferred
Location: Belapur

Job Title: Officer – eSign

Job Summary:

The Officer – eSign Operations will be responsible for supporting the day-to-day operations of the organization’s eSign project. The role involves managing system performance, ensuring compliance with regulatory requirements, coordinating with stakeholders,and driving process enhancements for efficient and secure digital signing experiences.

Key Responsibilities:

Operations Monitoring:

Monitor eSign platform performance and usage across business unitsEnsure smooth execution of eSign workflows and timely resolution of operational issues.
Maintain daily logs and generate reports on eSign transaction volumes and SLAs
Support Issue Resolution:

Act as the first point of contact for internal teams regarding eSign-related queries and escalations.
Troubleshoot technical and user-related issues in coordination with IT and vendor teams.
Maintain updated knowledge of platform updates and ensure communication to users.
Compliance Documentation:

Ensure adherence to regulatory guidelines (e.g., IT Act, UIDAI, RBI directives) related to digital signatures.
Maintain accurate documentation of procedures, SOPs, and audit logs.
Vendor Stakeholder Coordination:

Liaise with external vendors (e.g., eSign providers like NSDL, CDSL, or private players) for integration support and issue resolution.
Coordinate with internal departments (Legal, Risk, IT, Product) for system changes or process enhancements.
System Enhancement Testing:

Support testing and UAT for new features or integrations on the eSign platform.
Provide feedback to product and technology teams for improving user experience and performance.
Key Skills Competencies:

Understanding of digital signature frameworks (eSign, DSC, Aadhaar eSign, etc.)
Familiarity with eKYC and UIDAI guidelines (if Aadhaar eSign is used)
Experience in operations support or digital process management
Strong analytical and troubleshooting skills
Knowledge of data privacy, IT compliance, and audit requirements
Proficiency in MS Excel, reporting tools, and basic knowledge of APIs is a plus
Good communication and coordination skills

Educational Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field
Certifications in digital operations, ITIL, or data privacy are a plus

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund
Schedule:

Day shift
Monday to Friday
Work Location: In person

Application Deadline: 30/06/2025 Read more