Office Assistant

Location
Cranbourne VIC 3977•Hybrid work
 
Benefits
Pulled from the full job description
Work from home
 
Full job description
About Us:

JM Plumbing and Heating is a reputable and growing plumbing company dedicated to providing high-quality plumbing services to residential and commercial clients. We pride ourselves on professionalism, reliability, and excellent customer service. We are currently seeking a detail-oriented and friendly Job Organizer/Receptionist to join our team and help keep our operations running smoothly.

Job Summary:

The Job Organizer/Receptionist is the first point of contact for clients and plays a key role in coordinating daily jobs and supporting the plumbing team. This role involves answering calls, scheduling appointments, organizing job orders, and handling general administrative duties to ensure efficient workflow and top-notch customer service.

Key Responsibilities:

Answer incoming phone calls and emails in a professional and courteous manner
Schedule appointments and dispatch plumbers to job sites using scheduling software
Maintain and update job calendars, records, and databases
Create and organize job tickets and work orders
Communicate job details clearly to field staff and customers
Follow up with customers for confirmations, updates, and feedback
Assist with invoicing, collecting payments, and managing paperwork
Keep the reception and office areas organized and presentable
Support office management with various administrative tasks as needed
Requirements:

Previous experience in a receptionist, administrative, or dispatch role (preferably in a trade or service industry)
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency with office software (e.g., Microsoft Office, Google Workspace) and scheduling/dispatch software
Positive attitude, reliability, and a team-player mindset
Job Types: Full-time, Part-time

Pay: $25.00 – $27.00 per hour

Benefits:

Work from home
Work Location: Hybrid remote in Cranbourne VIC 3977

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