New Client Advisor

Full job description
We’re a national law firm with a local reach. Our legal experts are here for you. Whether it’s personal or business, we understand that everyone’s situation is different. But we’re more than just a law firm – we’re a team of people working together to help individuals and businesses navigate life’s ups and downs. Working here you’ll feel a part of our friendly and inclusive environment.

We’ll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

As the leading clinical and medical negligence law firm in the UK, we know how to make a positive difference to our clients lives. Our experienced medical negligence solicitors take the time to understand what clients are going through, helping them get the answers and compensation they deserve. Our clinical negligence team has extensive experience in clinical negligence claims arising from obstetric, neonatal, anaesthetic, neurosurgical, cardiac and psychiatric care.

You can read about our client stories here.

As a New Client Advisor, you will be providing exceptional service to both internal and external prospective clients. This role is responsible for ensuring that accurate, quality, and relevant information is obtained from potential clients, ensuring effective risk decisions can be made by case handlers.

This role requires excellent communication skills, both written and orally and you must be detail orientated with a focus on accuracy.

You will be required to:

Take calls from prospective Medical Negligence clients, gathering key information in an empathetic manner.
Systematically document gathered information for further use in the clients’ process.
Liaise with specialists and case handlers to aid decision-making on potential clients’ claims.
Own and take responsibility for the client experience, ensuring the client is at the heart of all actions.
Review and analyse key medical and personal documents provided by prospective clients to ensure relevance for decision-making.
Capture information and data into templates based on clients’ demands and injuries.
Effectively communicate with medical experts to capture their views on medical facts and relay outcomes to relevant internal stakeholders.
Draft correspondence to clients, communicating decisions made on their matters after consulting necessary stakeholders.
Work towards individual and departmental KPIs and SLAs.
About You

Excellent interpersonal and communication skills, particularly listening and questioning.
Ability to collaborate effectively as a team.
Ability to balance empathy and professionalism when communicating with prospective clients
Demonstrated experience in a customer/client focused role
Knowledge of IT systems
Service sector experience is desirable
Legal education desirable but not essential
Our Benefits - What We Can Offer You

25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group’s on-boarding process all successful applicants are required to complete the group’s employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer. Read more