Verified Job
Customer Support / TeleCaller
Navigator - Managed Support
Customer Support / TeleCaller
#726754
Remote / WFH
Kaikaranga
Job Description
Be the connection who supports people when it matters most.
In some roles, you coordinate services. In this one, you help people navigate some of life’s most challenging moments.
As a Managed Support Navigator at Kaikaranga, you will work alongside disabled people, whānau, providers and clinical teams to ensure urgent support needs are responded to quickly, safely and with care - inside an organisation that is genuinely people-first.
What you will be doing
Coordinating urgent supports and responding to changing situations with calm and professionalism
Conducting needs assessments and planning support for people with complex or immediate needs
Working alongside clinical teams, specialist services and internal teams to ensure seamless support and handovers
Managing workflow and assessing risks in line with NASC guidelines
Supporting quality practice through reviews, recommendations and collaborative problem solving
Full time, Monday–Friday with hybrid working
What you will bring
Experience coordinating supports and services for people with physical, intellectual or sensory disabilities
Strong communication and relationship-building skills with the ability to connect with a diverse range of people
The ability to stay organised and responsive while managing competing priorities
A collaborative, team-focused approach
Working knowledge of Te Tiriti o Waitangi and confidence applying this in practice
What you will get
A supportive, diverse team and flexible hybrid working
Ongoing learning and development, EAP and staff benefits
Robust systems and technology to support your work
A workplace that welcomes, supports and thrives on difference
We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.
Why not become the connection? Apply to join our team.
If you have any questions prior to applying, contact Julia on 02210412026, or on email at [email protected].
Show less
In some roles, you coordinate services. In this one, you help people navigate some of life’s most challenging moments.
As a Managed Support Navigator at Kaikaranga, you will work alongside disabled people, whānau, providers and clinical teams to ensure urgent support needs are responded to quickly, safely and with care - inside an organisation that is genuinely people-first.
What you will be doing
Coordinating urgent supports and responding to changing situations with calm and professionalism
Conducting needs assessments and planning support for people with complex or immediate needs
Working alongside clinical teams, specialist services and internal teams to ensure seamless support and handovers
Managing workflow and assessing risks in line with NASC guidelines
Supporting quality practice through reviews, recommendations and collaborative problem solving
Full time, Monday–Friday with hybrid working
What you will bring
Experience coordinating supports and services for people with physical, intellectual or sensory disabilities
Strong communication and relationship-building skills with the ability to connect with a diverse range of people
The ability to stay organised and responsive while managing competing priorities
A collaborative, team-focused approach
Working knowledge of Te Tiriti o Waitangi and confidence applying this in practice
What you will get
A supportive, diverse team and flexible hybrid working
Ongoing learning and development, EAP and staff benefits
Robust systems and technology to support your work
A workplace that welcomes, supports and thrives on difference
We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.
Why not become the connection? Apply to join our team.
If you have any questions prior to applying, contact Julia on 02210412026, or on email at [email protected].
Show less
