Verified Job
Real Estate
Mortgage Processor
Real Estate
#38084
Remote / WFH
TheNottingham
Job Description
Contract type: Permanent
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com
Join us in delivering an exceptional mortgage journey from application to completion!
In this pivotal role, you’ll provide a seamless, efficient and highly professional service to Brokers, Solicitors and Customers—ensuring every interaction reflects our commitment to excellence. You’ll take ownership of cases from Mortgage Application right through to Completion, proactively managing progress and delivering a market-leading customer experience at every stage.
A key part of your role will be driving the success of our ‘Release My Mortgage Funds’ process - coordinating and arranging smooth, timely mortgage completions. Your attention to detail, strong stakeholder management and dedication to service quality will be instrumental in achieving outstanding customer satisfaction and keeping transactions moving effortlessly to completion.
Here’s a taste of what you will be doing as a Mortgage Processor at Nottingham Building Society: -
Administer mortgage applications from application to completion in line with policies, procedures and authority limits.
Maintain the ‘Release My Mortgage Funds’ service by processing fund requests, validating readiness, setting up accurate completion details and completing timely fund releases.
Act as the first point of contact for Brokers, Solicitors and Customers.
Build strong relationships and handle enquiries to deliver high customer satisfaction.
Manage escalations and resolve issues promptly.
Liaise with third parties to support customer and business needs.
Escalate risks and service disruptions to protect SLAs and minimise customer impact.
Work flexibly within a cross-functional team.
Support continuous improvement of services, processes and procedures.
Undertake additional tasks to drive efficiency across the customer base.
About you: -
Strong communication skills across phone, email and written channels
Self-motivated with a proactive approach
Highly organised, with strong accuracy and attention to detail
Comfortable working in a fast-paced environment
Digitally confident and adaptable to change
Empathetic, with a strong commitment to doing the right thing for customers
Reward & Benefits -
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental healt
Hours: Full-time, 35 hours
Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)
Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact careers@thenottingham.com
Join us in delivering an exceptional mortgage journey from application to completion!
In this pivotal role, you’ll provide a seamless, efficient and highly professional service to Brokers, Solicitors and Customers—ensuring every interaction reflects our commitment to excellence. You’ll take ownership of cases from Mortgage Application right through to Completion, proactively managing progress and delivering a market-leading customer experience at every stage.
A key part of your role will be driving the success of our ‘Release My Mortgage Funds’ process - coordinating and arranging smooth, timely mortgage completions. Your attention to detail, strong stakeholder management and dedication to service quality will be instrumental in achieving outstanding customer satisfaction and keeping transactions moving effortlessly to completion.
Here’s a taste of what you will be doing as a Mortgage Processor at Nottingham Building Society: -
Administer mortgage applications from application to completion in line with policies, procedures and authority limits.
Maintain the ‘Release My Mortgage Funds’ service by processing fund requests, validating readiness, setting up accurate completion details and completing timely fund releases.
Act as the first point of contact for Brokers, Solicitors and Customers.
Build strong relationships and handle enquiries to deliver high customer satisfaction.
Manage escalations and resolve issues promptly.
Liaise with third parties to support customer and business needs.
Escalate risks and service disruptions to protect SLAs and minimise customer impact.
Work flexibly within a cross-functional team.
Support continuous improvement of services, processes and procedures.
Undertake additional tasks to drive efficiency across the customer base.
About you: -
Strong communication skills across phone, email and written channels
Self-motivated with a proactive approach
Highly organised, with strong accuracy and attention to detail
Comfortable working in a fast-paced environment
Digitally confident and adaptable to change
Empathetic, with a strong commitment to doing the right thing for customers
Reward & Benefits -
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.
A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.
A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.
We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.
Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental healt
