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MICE Operations Manager: Global Event Expert
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#552081
Full Time
Job Description
Tamarind Global Services Private Limited
MICE Operations Manager: Global Event Expert
Tamarind Global Services Private Limited • Mumbai, Maharashtra • via BeBee
7 hours ago
Full–time
Apply on BeBee
Job description
About the Role:
Tamarind Global Services Private Limited is seeking an experienced MICE Operations Manager to join our team. As a key member of our Tourism Services department, you will be responsible for planning, coordinating, and executing international and domestic MICE events.
Key Responsibilities:
• Plan, coordinate, and execute international & domestic MICE events, ensuring alignment with client expectations and budgets.
• Handle all aspects of event logistics, including travel arrangements, accommodations, venues, transport, visas, and on-site support.
• Collaborate with cross-functional teams to deliver customized itineraries and event programs.
• Manage on-ground operations for international & domestic events, ensuring smooth execution and client satisfaction.
• Oversee risk management for international & Domestic travel and event logistics, ensuring compliance with safety protocols and regulations.
• Provide regular status updates and detailed reports to senior management and clients.
Contracting & Vendor Management:
• Develop and maintain a strong network of international & Domestic suppliers, including hotels, DMCs, transport companies, and event service providers.
• Negotiate competitive rates, value-added benefits, and exclusive terms with international & Domestic vendors.
• Establish long-term partnerships with reliable suppliers to ensure consistent quality and support.
• Conduct periodic performance evaluations of vendors and update the preferred supplier database.
Client Relationship Management:
• Act as the main point of contact for international and domestic MICE clients, providing expert guidance and support.
• Present customized proposals that align with client objectives, ensuring a high level of personalization and innovation.
• Address client concerns and provide prompt resolutions to ensure customer satisfaction and repeat business.
Budgeting & Financial Management:
• Develop and manage budgets for international and domestic MICE projects, ensuring profitability and cost control.
• Monitor financial aspects of contracts, ensuring alignment with revenue and margin goals.
• Prepare detailed post-event financial reports, analyzing variances and areas for improvement.
Market Research & Innovation:
• Stay updated on global MICE trends, emerging destinations, and innovative event technologies.
• Analyse competitor offerings to identify opportunities for differentiation.
• Recommend creative solutions to enhance the company's international MICE portfolio.
Team Leadership:
• Train and mentor team members on international & Domestic MICE operations and contracting best practices.
Requirements:
• Expertise in international & Domestic MICE operations, including destination knowledge and event logistics.
• Strong negotiation and contracting skills with international suppliers.
• Excellent communication, presentation, and client management skills.
• Ability to manage complex multi-country itineraries and large-scale international & Domestic events.
• Ability to manage multiple projects and meet tight deadlines.
• Proficiency in travel management tools, event planning software, and CRM platforms.
• Cultural sensitivity and adaptability to work in a global environment.
Qualifications & Experience:
• Bachelor's degree in Hospitality, Tourism, Event Management, or related field (MBA preferred).
• 5-10 years of experience in MICE operations and contracting, with a focus on international & Domestic events.
• Proven track record of managing large-scale MICE projects in multiple international destinations.
• Strong vendor network and experience negotiating contracts with global suppliers.
• Knowledge of visa processes, international regulations, and travel compliance requirements.
KPIs:
• Revenue growth and profitability of international & Domestic MICE projects.
• Cost savings achieved through effective contracting and negotiation.
• Client satisfaction and repeat business rates.
• Quality and timeliness of event execution.
• Expansion and diversification of international supplier networks
MICE Operations Manager: Global Event Expert
Tamarind Global Services Private Limited • Mumbai, Maharashtra • via BeBee
7 hours ago
Full–time
Apply on BeBee
Job description
About the Role:
Tamarind Global Services Private Limited is seeking an experienced MICE Operations Manager to join our team. As a key member of our Tourism Services department, you will be responsible for planning, coordinating, and executing international and domestic MICE events.
Key Responsibilities:
• Plan, coordinate, and execute international & domestic MICE events, ensuring alignment with client expectations and budgets.
• Handle all aspects of event logistics, including travel arrangements, accommodations, venues, transport, visas, and on-site support.
• Collaborate with cross-functional teams to deliver customized itineraries and event programs.
• Manage on-ground operations for international & domestic events, ensuring smooth execution and client satisfaction.
• Oversee risk management for international & Domestic travel and event logistics, ensuring compliance with safety protocols and regulations.
• Provide regular status updates and detailed reports to senior management and clients.
Contracting & Vendor Management:
• Develop and maintain a strong network of international & Domestic suppliers, including hotels, DMCs, transport companies, and event service providers.
• Negotiate competitive rates, value-added benefits, and exclusive terms with international & Domestic vendors.
• Establish long-term partnerships with reliable suppliers to ensure consistent quality and support.
• Conduct periodic performance evaluations of vendors and update the preferred supplier database.
Client Relationship Management:
• Act as the main point of contact for international and domestic MICE clients, providing expert guidance and support.
• Present customized proposals that align with client objectives, ensuring a high level of personalization and innovation.
• Address client concerns and provide prompt resolutions to ensure customer satisfaction and repeat business.
Budgeting & Financial Management:
• Develop and manage budgets for international and domestic MICE projects, ensuring profitability and cost control.
• Monitor financial aspects of contracts, ensuring alignment with revenue and margin goals.
• Prepare detailed post-event financial reports, analyzing variances and areas for improvement.
Market Research & Innovation:
• Stay updated on global MICE trends, emerging destinations, and innovative event technologies.
• Analyse competitor offerings to identify opportunities for differentiation.
• Recommend creative solutions to enhance the company's international MICE portfolio.
Team Leadership:
• Train and mentor team members on international & Domestic MICE operations and contracting best practices.
Requirements:
• Expertise in international & Domestic MICE operations, including destination knowledge and event logistics.
• Strong negotiation and contracting skills with international suppliers.
• Excellent communication, presentation, and client management skills.
• Ability to manage complex multi-country itineraries and large-scale international & Domestic events.
• Ability to manage multiple projects and meet tight deadlines.
• Proficiency in travel management tools, event planning software, and CRM platforms.
• Cultural sensitivity and adaptability to work in a global environment.
Qualifications & Experience:
• Bachelor's degree in Hospitality, Tourism, Event Management, or related field (MBA preferred).
• 5-10 years of experience in MICE operations and contracting, with a focus on international & Domestic events.
• Proven track record of managing large-scale MICE projects in multiple international destinations.
• Strong vendor network and experience negotiating contracts with global suppliers.
• Knowledge of visa processes, international regulations, and travel compliance requirements.
KPIs:
• Revenue growth and profitability of international & Domestic MICE projects.
• Cost savings achieved through effective contracting and negotiation.
• Client satisfaction and repeat business rates.
• Quality and timeliness of event execution.
• Expansion and diversification of international supplier networks
