Merchant Success Associate (Field Operations)- job post Detrator

Full job description
We are hiring a Merchant Success Associate for a confidential restaurant technology project focused on improving the dine-in experience.

The role involves visiting restaurants, onboarding restaurant owners onto the platform, training restaurant staff, building long-term relationships, and ensuring restaurants successfully adopt the platform.

This is a field-based role requiring regular visits to restaurants within Satya Niketan.

Key Responsibilities

Visit restaurants across Satya Niketan.
Meet restaurant owners and managers.
Demonstrate the platform.
Explain product benefits.
Convince restaurants to join.
Complete merchant onboarding.
Coordinate restaurant setup.
Train owners and counter staff.
Support restaurants after onboarding.
Build strong relationships with merchants.
Collect merchant feedback.
Ensure restaurants actively use the platform.
Coordinate with the Operations Associate during deployment.
Requirements

Excellent Hindi communication.
Basic English communication.
Confident speaking with business owners.
Comfortable with field work.
Basic smartphone knowledge.
Comfortable using web applications.
Responsible and disciplined.
Positive attitude.
Problem-solving mindset.
Preferred Experience

Merchant Acquisition
Field Sales
Restaurant Sales
Business Development
Retail Sales
Customer Success
Compensation

Performance-based compensation with milestone incentives.
Additional daily performance rewards and long-term growth opportunities based on project success.
Complete compensation structure will be discussed during the interview.
Working Hours
Flexible according to restaurant business hours.

Benefits

Direct exposure to an early-stage technology project.
High ownership and responsibility.
Learn merchant onboarding and startup operations.
Performance-based career growth.
Opportunity for long-term association based on project expansion.
Job Types: Contractual / Temporary, Freelance, Fresher, Student job, Volunteer
Contract length: 2 months

Pay: ₹11,223.08 - ₹49,636.31 per month

Benefits:

Flexible schedule
Paid time off
Application Question(s):

1. Do you have experience meeting or convincing business owners (shop owners, merchants, restaurant owners, etc.)?
Yes
No

2. How comfortable are you speaking with new people every day?
Very Comfortable
Comfortable
Not Comfortable

3. This role requires visiting restaurants on foot throughout Satya Niketan for most of the day. Are you comfortable with this?
Yes
No

4. This role is performance-based. Are you comfortable working with milestone-based incentives?
Yes
No

5. Do you live within 15 km of Satya Niketan?
Yes
No

6. Describe a situation where you convinced someone to try a product or service.
--

Work Location: In person