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Manager | Retail Franchisee Operations

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MIS Executive

1 month

India

West Bengal

Kolkata Get directions →

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ID: 422674

Published 1 month ago by Vodafone Idea

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In MIS Executive category

Kolkata, West Bengal, India

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Job Req ID: 22362

Location:
Kolkata, IN

Function: Retail

About:

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities
• Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
• Ensure and monitor quality of acquisition
• Ensure availability of stock adhering to norms
• Deliver overall revenue targets through channels
• Achieve total target for up-selling and cross-selling
• Facilitate roll-out of VMS/MI (incl. selection of partners, location etc.) and meet expansion targets
• Coach channel partners to improve efficiency, drive profitability and adherence to processes
• Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience
• PL management skills
• Understanding of store management and customer relationship management
• Leadership people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry Read more

Published on 2025/09/10. Modified on 2025/09/10.

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