Verified Job
Sales
Manager-Qa Inside Sales Quality (Bikaner)
Sales
#799782
Remote / WFH
Zfunds
Job Description
Quality Analyst (Manager/Assistant Manager) – Inside Sales (Mutual Fund | Call Auditing & Compliance)
Location: Gurgaon
Experience : 7+ yrs
Working Days: 6 Days a Week
About the Role
We are looking for a Quality Analyst Specialist to join our Inside Sales team in the Mutual Fund domain. (This is not a Software Testing/QA role)
The ideal candidate will have experience in Call auditing, quality monitoring, compliance checks, and coaching sales advisors to improve customer interactions and overall sales performance.
If you have worked in BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality, we'd love to hear from you.
Key Responsibilities
- Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards.
- Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience.
- Prepare quality reports, identify performance trends, and share actionable insights with stakeholders.
- Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores.
- Maintain quality scorecards, audit records, and compliance documentation.
- Participate in calibration sessions to ensure consistent quality evaluations.
- Collaborate with Training and Sales Managers to improve team performance.
- Ensure all customer interactions comply with internal policies and regulatory guidelines.
Required Skills
- Experience as a Call Quality Analyst / Sales Quality Analyst in a Voice Process or Inside Sales workplace.
- Prior exposure to Mutual Funds, Banking, Insurance, Financial Services, or BFSI is preferred.
- Strong knowledge of call auditing, quality monitoring, and compliance.
- Excellent analytical, reporting, and feedback delivery skills.
- Good communication and stakeholder management abilities.
- Proficiency in Excel and reporting tools.
Preferred Experience
- 1–4 years of experience in Quality Analysis.
- Experience in Mutual Fund or Financ
Location: Gurgaon
Experience : 7+ yrs
Working Days: 6 Days a Week
About the Role
We are looking for a Quality Analyst Specialist to join our Inside Sales team in the Mutual Fund domain. (This is not a Software Testing/QA role)
The ideal candidate will have experience in Call auditing, quality monitoring, compliance checks, and coaching sales advisors to improve customer interactions and overall sales performance.
If you have worked in BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality, we'd love to hear from you.
Key Responsibilities
- Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards.
- Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience.
- Prepare quality reports, identify performance trends, and share actionable insights with stakeholders.
- Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores.
- Maintain quality scorecards, audit records, and compliance documentation.
- Participate in calibration sessions to ensure consistent quality evaluations.
- Collaborate with Training and Sales Managers to improve team performance.
- Ensure all customer interactions comply with internal policies and regulatory guidelines.
Required Skills
- Experience as a Call Quality Analyst / Sales Quality Analyst in a Voice Process or Inside Sales workplace.
- Prior exposure to Mutual Funds, Banking, Insurance, Financial Services, or BFSI is preferred.
- Strong knowledge of call auditing, quality monitoring, and compliance.
- Excellent analytical, reporting, and feedback delivery skills.
- Good communication and stakeholder management abilities.
- Proficiency in Excel and reporting tools.
Preferred Experience
- 1–4 years of experience in Quality Analysis.
- Experience in Mutual Fund or Financ
