Manager - Program Office (Virtual Position)

Location: Vancouver, BC, CA Edmonton, AB, CA Calgary, AB, CA Toronto, ON, CA
Req ID: 48225
Jobs by Category: Operations
Job Function: Planning and Analysis
Status: Full Time
Schedule: Regular
Description

Join our team



The Strategy and Innovation team within Customer Solutions Delivery East, is a fast-paced and high performing team that is a key enabler of CSD’s go-to-market strategy and strategic program execution. We bring cross- functional teams together to implement and support programs across our Field organization and make purposeful decisions on how best to execute across our National CSD team. As one of TELUS’ leading sales channels, we are experiencing tremendous growth, and we want you to be a part of it!



In this role, you’ll collaborate with cross-functional teams to prioritize and support strategic priorities. This includes program governance to ensure we’re focusing on our most critical priorities, strategic program support for change initiatives impacting our technician workforce and supporting and executing change management activities. You will also lead our operational communications, ensuring timely and accurate information flow to our technician teams. If you thrive in ambiguity and have a passion for transformation, you’ll provide leadership with the expertise, critical thinking, and insights needed to support your recommendations.


Here’s the impact you’ll make and what we’ll accomplish together



As the leader of our Strategic Programs and Change Management team, you will play a vital role in driving transformational initiatives that propel our business forward. Working across the entire CSD ecosystem, you will identify opportunities for improvement and optimize our processes and systems. Your knack for driving business results and change will be critical in this capacity.



With your transformative mindset, you will continually seek opportunities to enhance our business and deliver better outcomes for both our customers and team members. This is a career-shaping journey that will set you apart, as you help build and grow a world-class connected home and security business at TELUS. Are you up for the challenge?


Here's how



Here are some of the key activities you will spearhead in driving our business forward:


Lead our Program Governance stream, developing and maintaining project governance frameworks and standards to drive effective prioritization/deselection and resource allocation
Support our program prioritization process, aligning project selection with CSD’s organizational strategic objectives
Connect upstream stakeholders with Enablement and Operations leaders to work together to improve customer and business outcomes
Guide the team in providing strategic oversight for major programs and initiatives, supporting projects end-to-end from ideation to execution
Improve the customer and team member experience by supporting change management and readiness activities across our National CSD team
Create and support executive-level business reviews that are presented to the leadership team
Drive impactful business outcomes and spearhead change within a new evolving team
Champion our TELUS values and culture with new TELUS team members

Qualifications

You're the missing piece of the puzzle


7-10 years of experience in telecommunications or related industry
An undergraduate degree in business or related discipline
Experience managing others and serving as a consultant to drive improvements in programs, processes and cross-functional relationships
Strong project management, time management and organizational skills; ability to manage multiple projects, prioritize tasks and meet aggressive deadlines
Proven ability to build relationship, influence others and foster ownership within cross-functional teams
Confident tackling ambiguous problems, bringing structure and process to help shape solutions
Experience leveraging data, insights and analytics to define problems and priorities
Strong written and oral communication skills, including creating and delivering presentations
Self-starter, proactive, takes initiative and ownership of issue/tasks to resolution
Recognized as being highly collaborative and a strong communicator
Noted for your curiosity, learning and continuous improvement mindset

Great-to-haves


Previous Program Manager experience
Master of Business Administration (MBA) degree
PMP or similar certification
Proficiency with relevant tools and technologies (e.g., project management software, data analysis tools)

Salary Range: $102,000-$154,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning development opportunities to develop your skills
And much more …
Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. Read more