Manager, Network Operations

Location
141 50 Avenue S.E., Calgary, AB T2G 4S7
 
Full job description
Current ENMAX employees are encouraged to apply through their internal Workday access.
Posted: July 18, 2025
Closing Date: August 4, 2025
Position Type: Permanent
Union: Exempt (MP)
ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation
The Manager, Network Operations will be accountable for the operation of the IT Network and telephony infrastructure within the enterprise. This role is responsible for the effective and efficient operational support of all third-party and internally managed network infrastructure used to support all business process across the enterprise. This individual will have a diversified background of technical network experience, demonstrated project management acumen, excellent vendor management skills, be an adept leader of people, plus have a superior and service-oriented approach to IT operations.
This role will also be responsible for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved. As a member of the IT leadership team, the role contributes to the development and execution of the Information and Technology strategy, and ensures its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success.
Major Responsibilities:
Lead and mentor a team of network administrators and contractors. Provide guidance and support to ensure the team's success.
Provides oversight for the operations and support of all networks that fulfill the needs of the business and provides input to the Director of Enterprise Cybersecurity and Resilience.
Execute capacity and performance planning, overseeing software/hardware upgrades on production platforms. Monitor network to ensure optimal performance and eliminate downtime by troubleshooting system problems and performing scheduling maintenance and audits of the network.
Collaborate with the IT Infrastructure and cybersecurity teams to ensure ENMAX’s wide network and communications infrastructure are secure, available, stable, efficient, and scalable.
Lead the deployment and administration of LAN/WAN, wireless networks, cellular networks and cloud-based network services to ensure high availability, scalability, and security.
Manage and support day-to-day operations of telephony systems, including VoIP, desk phones, and conferencing systems.
Lead the development of the operational network aspects of the Information Technology roadmap and ensure its integration with the broader enterprise strategic plans.
Build and maintain relationships with other IT leaders to develop a clear understanding of business needs; ensure cost-effective delivery of network services to meet those needs and respond with agility to changing business priorities.
Develop and control the network operations annual operating and capital expenditure budget and manage expenses to stay within plan.
Plan and manage projects involving new phone system rollouts or fiber builds, including cutovers and cabling infrastructure.
Track and review service levels, escalate issues, and hold vendors accountable to meet SLAs
Education Required:
Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience.
Qualifications Experience:
Ten or more years of experience in IT.
Five years of progressive leadership responsibilities.
Preferably experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts.
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support.
Attainment of relevant certifications and professional networking via involvement in industry groups.
Competencies:
Proven ability to successfully influence at all levels of the organization
Demonstrated ability in people management, strategic planning, risk management and change management
Experience aligning business strategies and requirements with industry standards and methodologies
Excellent written and verbal communications skills
Ability to make necessary decisions aligned with leadership direction
Did we mention the ENMAX Advantage?
We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee’s needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.
Location: This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesdays, Wednesdays, and Thursdays.
Note:
If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.
In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.
Please visit our
careers page
to learn more about other opportunities at ENMAX Corporation.
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About ENMAX

For over 100 years, ENMAX Corporation, through its subsidiaries and predecessors, has provided Albertans with safe and reliable electricity to power the success of our province. We are warming homes, supplying worksites, driving businesses and powering communities. We are committed to being “on” for our customers. Our goal is to provide forward-thinking and customer-centric energy solutions that not only work for today, but also provide for a better tomorrow.

The ENMAX Group of Companies is a diverse organization that understands what it means to buy and make electricity, to move it across our network of wires to homes and businesses, and to market and sell electricity to our customers in a way that works for them.
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