Manager, Clinical Application Support Business Operation

Location: KW Campus

Work Type: Full Time

Shift: Non Union Work Type: Permanent Full-Time

Location: Based out of WRHN @ Midtown but will work at both WRHN @ Chicopee and WRHN @ Queen’s Blvd as well

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Position Summary: Reporting to the Director, Integrated Clinical and Corporate Applications, the Integrated Manager, Clinical Application Support and IT Business Operations is responsible for the leadership and mentorship of a team of 20+ IT Health Informatics staff providing support to Waterloo Regional Health Network users across all sites. This position works collaboratively with other IT leaders to develop and implement an integrated IT strategic plan (which is aligned to WRHN strategic plans) with stakeholders across the organization. Fiscal responsibilities include the management of the IT budget (operating and capital) and oversight of IT contracts and billing.

The Manager, Clinical Application Support and IT Business Operations, will lead and be responsible for the overall build of clinical systems. The role is one that bridges technology, clinical workflows and practice in the build and deployment of the relevant systems for all end users across the organization. The role requires excellent knowledge of technology and the interface to clinical practice to optimize patient care, ensuring that the system is clinically relevant and usable. The manager will work with the relevant leadership groups to facilitate change management and adoption of the system.

The manager is responsible for planning, managing and directing the clinical applications team including providing leadership for strategic planning, project execution and completion, change management, operational support.

Responsibilities at a Glance:

· Provide leadership to a team of 20+ non-unionized IT professionals ranging from junior to senior level analysts.

· Recruitment and retention of team members.

· Change management through effective use of ITIL and LEAN methodologies.

· Application of best practices, change and project management principles to achieve adoption and success of IT strategies and system implementations.

· Provides leadership to ensure that the HIS and its different applications support clinical practice, as well as safe and effective patient care

· Plans and manages the build and deployment of clinical applications.

· Responsibility/oversight for the effective management of the IT operating budget

· Participation in the renegotiation of contracts to ensure a high level of service at a fiscally responsible cost.

· Initiation and participation in RFP / RFQ procurement processes to for applications and services

· Responsible for the effective management of physical and human resources to minimize waste and improve efficiency by ensuring alignment with industry best practices.

· Provide leadership to ensure outcomes of IT service and projects are achieved on time, on budget and within scope.

Position Requirements:

· Bachelor’s Degree required in Clinical discipline, Healthcare Informatics or equivalent combination of education and experience

· Minimum of 5 years of progressive leadership experience preferably in a hospital or other clinical setting.

· Minimum 5 years of experience in Information Technology with a focus on clinical applications.

· Project Management Skills (PMP certification preferred)

· Experience/education in IT contracts and budgets

Experience leading and managing change while ensuring alignment with industry best practices.
Experience managing high value projects and initiatives across hospital systems.
Proven ability to build teams that foster trust and respect.
Effective presentation, analytical and report writing skills.
ITIL, LEAN or similar certifications or experience.
Completion of Leadership training.
Related experience in a hospital environment
As per the collective agreement, the internal recruitment process will be completed prior to the consideration of external applications.

Waterloo Regional Health Centre is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.

International Applicants

If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.

Please Note: New employees must provide documentation/proof of COVID-1+ vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN. Read more