Verified Job
Customer Support / TeleCaller
Major Incident Support Team Member
Customer Support / TeleCaller
#806240
Remote / WFH
Hato Hone St John
Job Description
Company Description
Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
Job Description
He aha te tūranga - About the role:
Are you looking for a way to volunteer with Hato Hone St John, but frontline ambulance work isn't for you?
Here's your opportunity!
We are looking for friendly, practical, non-clinical people to join our Major Incident Support Teams throughout New Zealand. As a MIST member, you will assist our ambulance crews and communities in a variety of ways depending on the situation. You might be helping to lift a patient, setting up at a music festival or providing support during anything from a local emergency to a national disaster. Whether it’s a planned event or an unexpected crisis, you will be part of the essential support crew working behind the scenes to keep ambulance operations running smoothly and making a real difference in your community.
Responsibilities – As a MIST member your key tasks may include, but are not limited to:
Maintaining operational readiness of all MIST vehicles and equipment
Safely relocating and operating support, command or specialist vehicles
Responding to major incidents and events to undertake roles such as logistics, welfare, communications, safety or team leader
Training – All new MIST members complete an initial foundation course, which includes an induction to HHSJ, operational risk management principles and driving training. This ensures you are well-prepared to operate vehicles and equipment confidently and safely in emergency environments. There is no clinical training provided as part of the MIST role.
Please Note: Heavy lifting of specialised equipment is expected in this role and so a good level of physical fitness is required.
Qualifications
Ko wai koe - About you:
To thrive in this role, you’ll need to:
Hold a current, full, and clean New Zealand Class 1 Driver's Licence
Hold a Level 2 First Aid Certificate — or be willing to obtain one as part of onboarding
Attend at least one training session per month to maintain operational readiness
Be ready to deploy within 30 minutes of activation (when availability has been indicated)
Work effectively both independently and as part of a team
Demonstrate strong communication skills and a keen eye for detail
Maintain a good level of physical fitness
Be at least 18 years of age
Consistently role model the core values of Hato Hone St John:
Do the right thing, Side by side, Straight up, Make it better, Open minds
Additional Information
Me pēhea te tuku tono - How to apply
Click “I’m interested” before applications close on Friday 11th September 2026
For more information, please contact Natalia Bregano, Recruitment Advisor at natalia.bregano@stjohn.org.nz
Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health checks. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Show less
Ko wai mātou - About us:
Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives.
Job Description
He aha te tūranga - About the role:
Are you looking for a way to volunteer with Hato Hone St John, but frontline ambulance work isn't for you?
Here's your opportunity!
We are looking for friendly, practical, non-clinical people to join our Major Incident Support Teams throughout New Zealand. As a MIST member, you will assist our ambulance crews and communities in a variety of ways depending on the situation. You might be helping to lift a patient, setting up at a music festival or providing support during anything from a local emergency to a national disaster. Whether it’s a planned event or an unexpected crisis, you will be part of the essential support crew working behind the scenes to keep ambulance operations running smoothly and making a real difference in your community.
Responsibilities – As a MIST member your key tasks may include, but are not limited to:
Maintaining operational readiness of all MIST vehicles and equipment
Safely relocating and operating support, command or specialist vehicles
Responding to major incidents and events to undertake roles such as logistics, welfare, communications, safety or team leader
Training – All new MIST members complete an initial foundation course, which includes an induction to HHSJ, operational risk management principles and driving training. This ensures you are well-prepared to operate vehicles and equipment confidently and safely in emergency environments. There is no clinical training provided as part of the MIST role.
Please Note: Heavy lifting of specialised equipment is expected in this role and so a good level of physical fitness is required.
Qualifications
Ko wai koe - About you:
To thrive in this role, you’ll need to:
Hold a current, full, and clean New Zealand Class 1 Driver's Licence
Hold a Level 2 First Aid Certificate — or be willing to obtain one as part of onboarding
Attend at least one training session per month to maintain operational readiness
Be ready to deploy within 30 minutes of activation (when availability has been indicated)
Work effectively both independently and as part of a team
Demonstrate strong communication skills and a keen eye for detail
Maintain a good level of physical fitness
Be at least 18 years of age
Consistently role model the core values of Hato Hone St John:
Do the right thing, Side by side, Straight up, Make it better, Open minds
Additional Information
Me pēhea te tuku tono - How to apply
Click “I’m interested” before applications close on Friday 11th September 2026
For more information, please contact Natalia Bregano, Recruitment Advisor at natalia.bregano@stjohn.org.nz
Please note: all appointments are subject to satisfactory completion of pre-employment checks including, but not limited to, physical assessment and health checks. For clinical operations roles where you are required to drive, you will be required to meet St John medical standards.
At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Show less
