Verified Job
Customer Support / TeleCaller
Dispatch Coordinator / Customer Representative
Customer Support / TeleCaller
#806174
Remote / WFH
Ritchies Transport
Job Description
The Opportunity
We are looking for a reliable and organised Dispatch Coordinator / Customer Representative to join our team.
This is a busy role that combines dispatch coordination, customer service, communication, and administration. The successful candidate will help ensure daily operations run smoothly while providing professional and friendly service to customers and drivers.
About us
Ritchies Transport is one of New Zealand’s largest privately owned transport operators, providing bus and coach services across the country. Founded in 1935, the company has grown from a small family-run business into a major player in public transport, school bus services, and charter travel.
Ritchies operates urban bus networks in several regions, including Auckland, Queenstown, and Dunedin, as well as offering long-distance coach services and tourism transport. Known for its focus on safety, reliability, and customer service, the company plays a key role in connecting communities and supporting both daily commuters and the tourism industry.
Key Responsibilities
Coordinate daily dispatch and transport activities
Communicate with drivers and customers throughout the day
Allocate jobs and monitor vehicle movements
Respond to customer enquiries by phone, email, and in person
Manage bookings, schedules, and changes
Keep customers informed about delays or changes
Resolve customer and operational issues quickly and professionally
Maintain accurate records and dispatch information
Liaise with internal teams, drivers, and external stakeholders
Ensure company policies, procedures, and safety requirements are followed
Assist with general administration and other operational duties as required
What you offer
The ideal candidate will have:
Previous experience in dispatch, transport, logistics, customer service, or administration
Excellent communication and customer service skills
Strong organisational and time-management skills
The ability to multitask in a busy environment
Good computer skills and confidence using systems and software
The ability to remain calm and professional under pressure
Strong attention to detail
A positive attitude and willingness to work as part of a team
Good problem-solving skills
A reliable and responsible approach to work
Bonus: Previous experience in a transport or logistics environment will be an advantage, but full training will be provided to the right person.
What We Offer
Supportive team environment
Training and development opportunities
Varied and interesting work
Opportunity to grow within the business
Ready to apply?
As we are a health and safety consious employer, our pre-employment checks include drug testing, Ministry of Justice checks and reference checking.
Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.
Does this sound like you? Click apply and hop onboard with us!
Show less
We are looking for a reliable and organised Dispatch Coordinator / Customer Representative to join our team.
This is a busy role that combines dispatch coordination, customer service, communication, and administration. The successful candidate will help ensure daily operations run smoothly while providing professional and friendly service to customers and drivers.
About us
Ritchies Transport is one of New Zealand’s largest privately owned transport operators, providing bus and coach services across the country. Founded in 1935, the company has grown from a small family-run business into a major player in public transport, school bus services, and charter travel.
Ritchies operates urban bus networks in several regions, including Auckland, Queenstown, and Dunedin, as well as offering long-distance coach services and tourism transport. Known for its focus on safety, reliability, and customer service, the company plays a key role in connecting communities and supporting both daily commuters and the tourism industry.
Key Responsibilities
Coordinate daily dispatch and transport activities
Communicate with drivers and customers throughout the day
Allocate jobs and monitor vehicle movements
Respond to customer enquiries by phone, email, and in person
Manage bookings, schedules, and changes
Keep customers informed about delays or changes
Resolve customer and operational issues quickly and professionally
Maintain accurate records and dispatch information
Liaise with internal teams, drivers, and external stakeholders
Ensure company policies, procedures, and safety requirements are followed
Assist with general administration and other operational duties as required
What you offer
The ideal candidate will have:
Previous experience in dispatch, transport, logistics, customer service, or administration
Excellent communication and customer service skills
Strong organisational and time-management skills
The ability to multitask in a busy environment
Good computer skills and confidence using systems and software
The ability to remain calm and professional under pressure
Strong attention to detail
A positive attitude and willingness to work as part of a team
Good problem-solving skills
A reliable and responsible approach to work
Bonus: Previous experience in a transport or logistics environment will be an advantage, but full training will be provided to the right person.
What We Offer
Supportive team environment
Training and development opportunities
Varied and interesting work
Opportunity to grow within the business
Ready to apply?
As we are a health and safety consious employer, our pre-employment checks include drug testing, Ministry of Justice checks and reference checking.
Candidates for this position must be in New Zealand and have the right to work in New Zealand at the time of application.
Does this sound like you? Click apply and hop onboard with us!
Show less
