Verified Job
Work from home
Long Term Disability Team Leader
Work from home
#784178
Remote / WFH
New York Life
Job Description
Qualifications
Prior direct supervisor or management experience required
Ability to work with high sense of urgency
Strong verbal and written communication skills required
Maintain professionalism and flexibility despite conflicting demands
Strong acumen for customer needs; solid understanding of financial principles of business
Strong strategic and tactical skill set
Ability to prioritize critical objectives focusing on high impact activities
Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
Demonstrate the ability to meet or exceed goals
Able to adapt to changing and often ambiguous circumstances
It is recommended that all qualified candidates apply to this posting as soon as possible
Benefits
At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions
Salary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location
Additionally, employees are eligible for an annual discretionary bonus
In addition to base salary, employees may also be eligible to participate in an incentive program
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location
In addition to base salary, employees may also be eligible to participate in an incentive program
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs
Responsibilities
The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan
This position will manage a team of 8-10 Claim Managers
The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices
Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees
Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation
Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results
Provide transparent communication so our teams can make informed decisions
Empower decision-making at the right level while promoting accountability and ownership of outcomes
Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions
Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance
Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency
Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow
Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management
Works closely with LTD Director on customer, client, and organizational challenges
Maintain Enterprise Mindset by acting in best interest of the entire company
Manages team's claim performance according to published Quality and Compliance standards
Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives
Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps
Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc
Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance
Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed
Encourage candor and openness to foster creativity and an exchange of ideas
Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
Ability to manage complex and escalated issues with confidence and results
Job description
Location Designation: Fully Remote
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview
The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices.
What You’ll Do
• Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees.
• Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation.
• Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results.
• Provide transparent communication so our teams can make informed decisions.
• Empower decision-making at the right level while promoting accountability and ownership of outcomes.
• Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions.
• Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance.
• Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency.
• Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow.
• Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management.
• Works closely with LTD Director on customer, client, and organizational challenges.
• Maintain Enterprise Mindset by acting in best interest of the entire company.
• Manages team's claim performance according to published Quality and Compliance standards.
• Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives.
• Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps.
• Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc.
• Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance.
• Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed.
What You'll Bring
• 5+ years of long-term disability claim management experience preferred
• Prior direct supervisor or management experience required
• Ability to work with high sense of urgency
• Bachelor degree preferred or applicable work experience
• Strong verbal and written communication skills required
• Maintain professionalism and flexibility despite conflicting demands
• Strong acumen for customer needs; solid understanding of financial principles of business
• Strong strategic and tactical skill set
• Ability to prioritize critical objectives focusing on high impact activities
• Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
• Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes
• Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas
• Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
• Ability to manage complex and escalated issues with confidence and results
• Able to adapt to changing and often ambiguous circumstances
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
Pay Transparency
Salary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94190
#GBS
Prior direct supervisor or management experience required
Ability to work with high sense of urgency
Strong verbal and written communication skills required
Maintain professionalism and flexibility despite conflicting demands
Strong acumen for customer needs; solid understanding of financial principles of business
Strong strategic and tactical skill set
Ability to prioritize critical objectives focusing on high impact activities
Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
Demonstrate the ability to meet or exceed goals
Able to adapt to changing and often ambiguous circumstances
It is recommended that all qualified candidates apply to this posting as soon as possible
Benefits
At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions
Salary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location
Additionally, employees are eligible for an annual discretionary bonus
In addition to base salary, employees may also be eligible to participate in an incentive program
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location
In addition to base salary, employees may also be eligible to participate in an incentive program
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs
Responsibilities
The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan
This position will manage a team of 8-10 Claim Managers
The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices
Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees
Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation
Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results
Provide transparent communication so our teams can make informed decisions
Empower decision-making at the right level while promoting accountability and ownership of outcomes
Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions
Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance
Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency
Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow
Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management
Works closely with LTD Director on customer, client, and organizational challenges
Maintain Enterprise Mindset by acting in best interest of the entire company
Manages team's claim performance according to published Quality and Compliance standards
Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives
Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps
Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc
Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance
Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed
Encourage candor and openness to foster creativity and an exchange of ideas
Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
Ability to manage complex and escalated issues with confidence and results
Job description
Location Designation: Fully Remote
Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview
The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices.
What You’ll Do
• Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees.
• Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation.
• Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results.
• Provide transparent communication so our teams can make informed decisions.
• Empower decision-making at the right level while promoting accountability and ownership of outcomes.
• Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions.
• Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance.
• Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency.
• Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow.
• Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management.
• Works closely with LTD Director on customer, client, and organizational challenges.
• Maintain Enterprise Mindset by acting in best interest of the entire company.
• Manages team's claim performance according to published Quality and Compliance standards.
• Ensure team alignment with established digital tools, standardized reporting, and AI supported best practices to achieve quality and compliance objectives.
• Develop high-performing teams focused on continuous improvement and world-class experience by striving for excellence, not perfection, and learning from our missteps.
• Partners with Director of LTD Operations and peer group to ensure contingency plans are in place to achieve outcomes when challenges arise, such as staffing shortages, new business, system implementation, etc.
• Deliver excellent end-to-end customer experiences by embracing external and internal best practices, emerging technologies, and AI-enabled solutions to continuously improve claim management effectiveness and operational performance.
• Partners with Account Management, Sales, and Director of Client Solutions to attend client visits/finalist presentations and responses to claim investigations / resolutions as needed.
What You'll Bring
• 5+ years of long-term disability claim management experience preferred
• Prior direct supervisor or management experience required
• Ability to work with high sense of urgency
• Bachelor degree preferred or applicable work experience
• Strong verbal and written communication skills required
• Maintain professionalism and flexibility despite conflicting demands
• Strong acumen for customer needs; solid understanding of financial principles of business
• Strong strategic and tactical skill set
• Ability to prioritize critical objectives focusing on high impact activities
• Demonstrate a mastery of Disability Claims Management, and the functional and technical knowledge and skills to perform the job
• Demonstrate the ability to meet or exceed goals. Motivates staff towards desired outcomes
• Ability to communicate clearly and succinctly with all levels of the organization. Encourage candor and openness to foster creativity and an exchange of ideas
• Effective at disseminating information for staff to successfully fulfill their duties and responsibilities
• Ability to manage complex and escalated issues with confidence and results
• Able to adapt to changing and often ambiguous circumstances
It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above.
Pay Transparency
Salary range: $77,200-$128,700
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 94190
#GBS
