Verified Job
IT / Software / Data Analyst
Localization Engineer
IT / Software / Data Analyst
#597482
Remote / WFH
Job Description
Job Title: Localization Engineer
Company: WP Translation and Testing Services Pvt. Ltd.
Location: Ghansoli, Navi Mumbai
Work Mode: Rotational Shifts (Night shifts will be remote)
Experience Required: 3+ Years
Education: Degree in a Technical Discipline
About Us:
WP Translation and Testing Services Pvt. Ltd. is a trusted name in the localization and linguistic engineering domain. We provide end-to-end language solutions, helping global clients scale their content across regions with precision and quality. We're currently seeking a WOL Support Engineer to join our dynamic team in Ghansoli and be a key player in our technical support operations.
Key Responsibilities:
• Manage customer integrations, projects, workflows, services, and user support from a technical standpoint.
• Provide consultancy on WordsOnline technical configurations and alignment with offline engineering processes.
• Analyze and resolve issues involving Desktop CAT tools, primarily Trados Studio.
• Define and manage offline engineering processes and filetype settings in Trados Studio.
• Respond promptly to production-related issues and ensure minimal disruption.
• Differentiate between user-related errors and system bugs; escalate accordingly to Tier 3.
• Contribute to knowledge-base development to reduce repetitive support tickets.
• Ensure correct onboarding setup for new customers and projects with quality assurance checks.
• Track and escalate critical issues to the Development team to avoid production delays.
• Maintain detailed knowledge of past tickets for quicker independent resolutions.
• Communicate with users in a professional, friendly manner, ensuring transparency on ticket statuses.
Required Competencies:
• Strong technical expertise in Localization processes, CAT tools, and Translation Management Systems.
• Deep understanding of Trados Studio and filetypesettings.
• Analytical and results-driven with a high level of discipline and perseverance.
• Ability to work independently and collaboratively under pressure.
• Exceptional attention to detail and time management skills.
• Strong verbal and written communication skills in English.
Preferred Background:
• Educational background in a technical field.
• Experience in technical, analytical, and consultative support roles.
• Self-motivated with the ability to proactively address challenges and suggest improvements.
Why Join Us?
At WP Translation and Testing Services Pvt. Ltd., we value innovation, accountability, and continuous learning. Join our team and be part of a company that’s redefining global communication through technology and language.
• Apply now to be part of a fast-paced, collaborative environment that values your expertise!
• Share resumes at pranita.muneshwar@wpsgp.com.
Company: WP Translation and Testing Services Pvt. Ltd.
Location: Ghansoli, Navi Mumbai
Work Mode: Rotational Shifts (Night shifts will be remote)
Experience Required: 3+ Years
Education: Degree in a Technical Discipline
About Us:
WP Translation and Testing Services Pvt. Ltd. is a trusted name in the localization and linguistic engineering domain. We provide end-to-end language solutions, helping global clients scale their content across regions with precision and quality. We're currently seeking a WOL Support Engineer to join our dynamic team in Ghansoli and be a key player in our technical support operations.
Key Responsibilities:
• Manage customer integrations, projects, workflows, services, and user support from a technical standpoint.
• Provide consultancy on WordsOnline technical configurations and alignment with offline engineering processes.
• Analyze and resolve issues involving Desktop CAT tools, primarily Trados Studio.
• Define and manage offline engineering processes and filetype settings in Trados Studio.
• Respond promptly to production-related issues and ensure minimal disruption.
• Differentiate between user-related errors and system bugs; escalate accordingly to Tier 3.
• Contribute to knowledge-base development to reduce repetitive support tickets.
• Ensure correct onboarding setup for new customers and projects with quality assurance checks.
• Track and escalate critical issues to the Development team to avoid production delays.
• Maintain detailed knowledge of past tickets for quicker independent resolutions.
• Communicate with users in a professional, friendly manner, ensuring transparency on ticket statuses.
Required Competencies:
• Strong technical expertise in Localization processes, CAT tools, and Translation Management Systems.
• Deep understanding of Trados Studio and filetypesettings.
• Analytical and results-driven with a high level of discipline and perseverance.
• Ability to work independently and collaboratively under pressure.
• Exceptional attention to detail and time management skills.
• Strong verbal and written communication skills in English.
Preferred Background:
• Educational background in a technical field.
• Experience in technical, analytical, and consultative support roles.
• Self-motivated with the ability to proactively address challenges and suggest improvements.
Why Join Us?
At WP Translation and Testing Services Pvt. Ltd., we value innovation, accountability, and continuous learning. Join our team and be part of a company that’s redefining global communication through technology and language.
• Apply now to be part of a fast-paced, collaborative environment that values your expertise!
• Share resumes at pranita.muneshwar@wpsgp.com.
