Verified Job
Real Estate
Live-In Building Representative- job post New Horizon Development Group
Real Estate
#801667
Remote / WFH
New Horizon Development Group
Job Description
Full job description
Job Summary
NHDG is a multi-award-winning real estate development company that has been in business for over 30 years. We are committed to the design and build-out of new developments that benefit our communities and provide our clients with quality spaces and amenities to meet their current and evolving needs.
As the Live-In Building Representative at Ovation Rentals, you will administer the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Building Representative will also provide excellent customer service to all residents, prospects and visitors. The Building Representative will be provided an apartment to reside in the building.
Primary Responsibilities
Customer Service & Resident Relations
Primary Point of Contact: Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
Contractor/Vendor Liaison: Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
Work Order Management: Maintain accurate records of work orders, ensuring timely completion of tasks, and escalate any unresolved issues to the Property Manager.
After-Hours Support: Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
Resident Satisfaction: Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
Job Summary
NHDG is a multi-award-winning real estate development company that has been in business for over 30 years. We are committed to the design and build-out of new developments that benefit our communities and provide our clients with quality spaces and amenities to meet their current and evolving needs.
As the Live-In Building Representative at Ovation Rentals, you will administer the day-to-day operations of the residential community, while maintaining the upkeep and integrity of the property. While ensuring adherence to internal process and protocols, the Building Representative will also provide excellent customer service to all residents, prospects and visitors. The Building Representative will be provided an apartment to reside in the building.
Primary Responsibilities
Customer Service & Resident Relations
Primary Point of Contact: Serve as the main point of contact for residents, responding promptly to inquiries, concerns, and complaints, ensuring customer satisfaction.
Contractor/Vendor Liaison: Act as the on-site liaison for contractors and vendors, maintaining positive relations and ensuring timely access to the property for required services.
Work Order Management: Maintain accurate records of work orders, ensuring timely completion of tasks, and escalate any unresolved issues to the Property Manager.
After-Hours Support: Be available for after-hours emergencies as per the building schedule, providing immediate support when needed.
Resident Satisfaction: Ensure all resident issues are addressed professionally, escalating exceptional service complaints or unresolved concerns to management.
