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Learning Manager, Claims & Customer Service Transformation
Jobs
#713029
Full Time
Job Description
Lead enterprise learning for a major transformation initiative
Design future‑focused upskilling and reskilling pathways
6-month Contract
About the Role
As Learning Manager, Claims & Customer Service Transformation, you will build and deliver learning plans that support the evolution of work. You will oversee end‑to‑end learning pathways that enable upskilling and reskilling at scale, ensuring solutions are practical, future‑focused, and aligned to business and capability priorities. Working closely with transformation leaders and subject matter experts, you will connect learning design to real performance and workforce outcomes.
This is a 6-month contract opportunity.
What You’ll Do
Develop and maintain structured learning plans that respond to evolving requirements and capability gaps across the transformation program
Oversee the design of end‑to‑end learning pathways that build skills progressively and support sustainable workforce transition
Partner with business leaders and the project team to translate role evolution into clear, actionable learning journeys
Lead a cross‑functional learning squad, coordinating inputs from learning designers, subject matter experts, and key stakeholders
Monitor learning effectiveness and refine solutions based on feedback, outcomes, and changing business needs
Provide clear reporting and insights that demonstrate learning impact and support informed decision‑making
What You’ll Bring
Experience designing learning plans and capability pathways within complex change or transformation programs
Demonstrated ability to connect learning design to workforce strategy and future skill needs
Proven experience partnering with senior leaders to influence capability and talent outcomes
Experience leading cross‑functional teams or project squads without direct authority
Strong planning and delivery discipline, with the ability to adapt in ambiguous and evolving environments
A tertiary qualification in Learning, Organisational Development, HR, or equivalent experience
What You’ll Enjoy
Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance‑based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Advertised: 13 Apr 2026 AUS Eastern Standard Time
Applications close: 01 May 2026 AUS Eastern Standard Time
Design future‑focused upskilling and reskilling pathways
6-month Contract
About the Role
As Learning Manager, Claims & Customer Service Transformation, you will build and deliver learning plans that support the evolution of work. You will oversee end‑to‑end learning pathways that enable upskilling and reskilling at scale, ensuring solutions are practical, future‑focused, and aligned to business and capability priorities. Working closely with transformation leaders and subject matter experts, you will connect learning design to real performance and workforce outcomes.
This is a 6-month contract opportunity.
What You’ll Do
Develop and maintain structured learning plans that respond to evolving requirements and capability gaps across the transformation program
Oversee the design of end‑to‑end learning pathways that build skills progressively and support sustainable workforce transition
Partner with business leaders and the project team to translate role evolution into clear, actionable learning journeys
Lead a cross‑functional learning squad, coordinating inputs from learning designers, subject matter experts, and key stakeholders
Monitor learning effectiveness and refine solutions based on feedback, outcomes, and changing business needs
Provide clear reporting and insights that demonstrate learning impact and support informed decision‑making
What You’ll Bring
Experience designing learning plans and capability pathways within complex change or transformation programs
Demonstrated ability to connect learning design to workforce strategy and future skill needs
Proven experience partnering with senior leaders to influence capability and talent outcomes
Experience leading cross‑functional teams or project squads without direct authority
Strong planning and delivery discipline, with the ability to adapt in ambiguous and evolving environments
A tertiary qualification in Learning, Organisational Development, HR, or equivalent experience
What You’ll Enjoy
Access our award‑winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
Paid study support, career breaks, on‑the‑job learning, and a $1,000 referral bonus for eligible employees
Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
Paid volunteer leave, donation matching, and unlimited emergency response leave
Performance‑based bonuses and Suncorp shares for eligible employees
Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: www.suncorpgroup.com.au/careers/benefits
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact luke.morandini@suncorp.com.au for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.
Advertised: 13 Apr 2026 AUS Eastern Standard Time
Applications close: 01 May 2026 AUS Eastern Standard Time
