Leading Luxury Hospitality Expert

Job Title

Director of Hospitality Operations
Job Description

This is a strategic leadership role that requires expertise in luxury hospitality, strong operational acumen, and a passion for creating immersive ecosystems.
• Key Responsibilities:
• Create and execute an integrated hospitality roadmap across clubhouses, wellness zones, cafés, and branded residential amenities.
• Align hospitality design and operations with premium brand positioning and resident expectations.
• Establish world-class SOPs, KPIs, and guest experience protocols tailored to luxury residential environments.
• Oversee daily functioning of all City Clubs and Group Housing Clubs including FB outlets, lounges, banquet areas, spa, salon, gym, pools, sports arenas, co-working lounges, theatres, and kids zones.
• Maintain best-in-class hygiene, safety, aesthetic upkeep, and resident delight metrics.
• Build and lead a high-performance team: Club GMs, FB Heads, Concierge Managers, Wellness Coaches, and Event Curators.
• Design and execute ongoing training programs for facility staff to transform into a hospitality-oriented service team.
• Instill a culture of professional grooming, empathy, and proactive service.
Required Skills Qualifications

The ideal candidate will bring the following skills and qualifications:
• Education: Bachelor's or Master's degree in Hotel Management, Hospitality, or Business Administration from a reputed institution.
• Experience: 20+ years in premium hospitality with at least 5 years in leadership roles at luxury hotel chains and lifestyle-led real estate communities.
• Skills Attributes: Deep understanding of luxury hospitality dynamics, proven ability to manage large-scale operations and diverse vendor ecosystems, strong leadership and interpersonal skills, familiarity with hospitality technology platforms.
Benefits

This role offers a unique opportunity to work on exciting projects, develop your skills, and grow your career in a dynamic and supportive environment.
Others

If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply. Read more