L1 Support Flows

Job description
About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking Services for the Group’s commercial personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment Protection Services for savings, investment, and protection solutions; and Corporate Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function :

Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.

FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).

Job Title:

Associate / Sr. Associate

Date:

15 Apr 2025

Department:

IT Group – FRESH - Connect

Location:

Mumbai

Business Line / Function:

IT Group

Reports to:

(Direct)

Manager/AVP

Grade:

(if applicable)

(Functional)

Manager/ AVP

Number of Direct Reports:

NA

Directorship / Registration:
Position Purpose

As a part of FRESH, SO FRESH (Support On FRESH) team provides a worldwide support as first point of contact for Finance application Stakeholders. Thanks to its multiple locations around the Globe, we provide steady support across time zones.

We define the Support level 1 rules to provide the most efficient user experience for current and new systems (Integrity control, Jurisdiction and incident management). We communicate and coordinate Finance Production topics.

We participate in the industrialization of the Group Finance departments promoting best practices and knowledge sharing and aligning tools, norms methodologies. We rationalize finance production processes and reinforce controls within regional processing centers complying with the group policies.

Responsibilities

The So FRESH Fronting team acts as the Single Point of Contact for OFS CIB finance end users from Account Payable tools to Reporting applications. Its activities mainly deal with the Incident Management in SNOW, Jurisdiction and the Data Integrity controls.

Pillar 1 - Support for Incidents and Requests linked to Finance Systems

- Perform first level analysis on reported issues (SNOW tickets) and identify roadmap for resolution. Provide solution when possible or under scope

- Coordinate tasks performed on behalf of users by different teams

- Coordinate solution implementation with system providers: IT Application Support, Developers and Business Analyst teams

- Basic technical intervention on system like Mainframe.

- Provide support in APAC EMEA time zones.

Pillar 2 - Control Application, Data availability and Integrity

- Daily control on availability of systems and their data

- Flow monitoring control: reception, analysis and communication to IT teams involved.

- Reconciliation and Coordination (Technical accounts /Index reconciliations)

- Execute standard processes for data extraction, processing and reporting

Pillar 3 - Administer Finance Systems

- Access rights administration

- Controls and reconciliations

- Parameterization, roll-over, configuration to prepare systems

Pillar 4 – Proactive Communication

- Communicate health of Finance systems

- Coordination with the main providers on Financial Accounting systems

- Coordinate review contributions for meetings and discussions during critical closing and delivery processes
Other functions:

- Participate in implementing Projects (new systems/new process)

- Ensure the high team standard are respected performing recurrent controls

- Training in support tasks
Qualification and occupational experience

· Graduate, Engineer or Master in Information Technology

· 3-5 years of experience in Support or in Project for Financial Systems ideally

· Proficiency level of English speaking is mandatory, French will be appreciated
Essential specific requirements

· Hands-on experience of systems’, interfaces and IT processes investigation

· Problem solving and action / change management oriented.

· Ability to work in team mode and support other colleagues in a changing perimeter.

· Knowledge of BNPP organization and business lines will also be appreciated

· Strong analytical skills and ability getting a general overview of situations and issues.

· Good organization skills and commitment to deliver.

· Ability to manage multiple responsibilities and duties (support on wide system scope)

· Excellent communication skills (written and verbal) and capability to work and interact with various people of different expertise.

· Experience in working in project mode, hands-on experience of systems migrations and management of PMO (project management office) would be a plus.

· Candidate might have to work in Shift (Morning or EMEA or night shift) depend on business requirement

· Also might have to work on weekend India holidays depending on requirement.

· Very good skills using MS Office Productivity tools like MS Excel, MS Access, MS PowerPoint and MS Projects etc.

· Experience in collaborating with different IT groups in support, development and security groups will be preferred

· Knowledge of financial accounting and management accounting processes, standards, controls and systems will be a plus

Other Contributions

· Excellent communication skills in English (written and verbal) are mandatory. French will be an added advantage.

· Effective communication with all stakeholders, End-users Technical team

Other Preferred Competencies (not mandatory):

Not applicable Read more