IT Executive Raigad Hospital

Job Title: IT Executive
Department: Information Technology
Location: Raigad Hospital & Research Centre

Job Summary:

The IT Executive is responsible for managing and maintaining the hospital’s IT infrastructure, including hardware, software, networking, and Hospital Information Management Systems (HIMS). The role ensures smooth day-to-day IT operations, data security, and uninterrupted system availability to support clinical and administrative functions.

Key Responsibilities:

1. IT Infrastructure Management:

Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment
Monitor and maintain LAN/WAN network connectivity, Wi-Fi, and internet services
Ensure uptime and performance of all IT systems across departments
2. HIMS & Application Support:

Manage and support Hospital Information Management System (HIMS)
Create and manage user IDs, access controls, and permissions
Troubleshoot application-related issues and coordinate with vendors for resolution
3. Technical Support & Troubleshooting:

Provide immediate technical support to hospital staff
Diagnose and resolve hardware, software, and network issues
Maintain IT helpdesk logs and ensure timely closure of complaints
4. Data Security & Backup:

Ensure regular data backups and recovery procedures
Implement and monitor antivirus, firewall, and security protocols
Maintain confidentiality and integrity of patient and hospital data
5. Server & System Administration:

Assist in basic server management and monitoring
Perform system updates, patches, and upgrades
Monitor system performance and prevent downtime
6. Vendor & AMC Coordination:

Coordinate with external vendors for hardware/software maintenance
Manage AMC (Annual Maintenance Contracts) and service schedules
Track and verify vendor service quality
7. Compliance & Documentation:

Ensure compliance with hospital IT policies and standards
Maintain IT asset records, licenses, and documentation
Support audits (NABH or internal IT audits)
Qualifications:

Bachelor’s degree in IT / Computer Science / Information Systems or related field
Relevant certifications (CCNA, Hardware & Networking, etc.) are an added advantage
Experience:

1–3 years of experience in IT support or system administration
Experience in hospital or healthcare environment preferred
Key Skills:

Strong knowledge of hardware, networking, and troubleshooting
Familiarity with HIMS / healthcare software
Basic knowledge of servers, backups, and cybersecurity
Good communication and coordination skills
Ability to work under pressure and handle emergencies
Additional Requirements:

Willingness to work in shifts and on-call support if required
Quick response time for critical system issues
Team-oriented with a service-focused approach
Reporting To:

IT Manager / Admin Head

Key Performance Indicators (KPIs):

System uptime and availability
Issue resolution time (TAT)
User satisfaction and support efficiency
Data security and backup compliance
Audit readiness and documentation accuracy
Note: The IT Executive plays a critical role in ensuring uninterrupted hospital operations by maintaining reliable and secure IT systems.

Pay: ₹200,000.00 - ₹350,000.00 per year

Benefits:

Food provided
Paid sick time
Work Location: In person