Invoicing and Collections Administrator

Location
Ultimo NSW 2007•Hybrid work
 
Benefits
Pulled from the full job description
Employee assistance program
Parental leave
 
Full job description
APRA AMCOS is a member-owned music rights management organisation, positioned at the intersection of music, data and technology. We have more than 124,000 members who are songwriters, composers and music publishers. We license organisations to play, perform, copy or record our members’ music, and we distribute the royalties to our members.


We’re looking for a motivated and customer-focused Invoicing and Collections Administrator to join our Events Administration team within Licensing Operations. This role plays a key part in delivering an exceptional service experience throughout the invoicing and collections journey for our concert and event clients.

As part of the Events Administration team, you’ll take ownership of invoicing and collections for concert and event clients, ensuring all actions are completed accurately and on time to support timely royalty payments to our members.

This role is based in our Ultimo office, located on Gadigal land.


As an Invoicing and Collections Administrator, your responsibilities will include:


Deliver effective debtor management by proactively communicating with clients throughout all stages of the collections process, in line with company policies.
Manage collections accounts within agreed business timeframes and service levels.
Issue timely and accurate invoices for event licence applications to support prompt licence establishment.
Monitor event-related mailboxes and ensure all correspondence is actioned efficiently and professionally.
Maintain accurate and up-to-date records of all customer communications and account activity.
Collaborate with internal teams to resolve disputes or issues promptly and constructively.
Identify and escalate account trends, risks, or concerns to the Senior Manager, Licensing Operations.

To thrive in this role, you'll need:


Proven experience in a credit or collections environment, with a strong focus on customer service and team collaboration.
Ability to manage multiple priorities, take ownership of accounts, and drive outcomes.
High attention to detail, excellent time management, and a proactive approach to customer engagement.
Strong verbal and written communication skills.


What You'll Love:


Our friendly and collaborative work environment. Our team thrives on our values of collaboration, respect, skill, imagination, and accountability.
Hybrid work options, combining the convenience of remote work with in-office collaboration.
Generous employee benefits such as learning and development programs; 18 weeks paid parental leave (including for adoption, foster or kinship care); discounted private health benefits; novated lease vehicles arrangements; access to financial services; employee assistance programs and more.

Application Process:


Ready to be a valued addition to our team? Take the plunge and apply now – we're looking forward to hearing from you! Apply by 6 August 2025 by submitting your resume and a cover letter outlining your relevant experience, along with why you’re the right fit for this role. We're excited to learn more about you!


We are committed to being a culturally safe and responsive workplace where staff from all backgrounds feel welcome, respected, and supported. While this role requires specific skills and experience, we encourage people of all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, and people with disability who are interested in this position to put an application in, even if they’re not sure if they meet every single bit of the selection criteria.


We are keen to make our candidates comfortable so they can show us their best. Please feel free to reach out to our People Culture team ( hr@apra.com.au ) to discuss support or adjustments in our recruitment process that may be required.


Contact Information:


For any questions, feel free to reach out to Tara-Lea Whyte, Senior Manager, Licensing Operations at twhyte@apra.com.au . We look forward to hearing from you!

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