International Call Center Executive | US Health Care

Job description

G M Analytics Solutions is looking for International Call Center Executive (US Healthcare Insurance) with experience in spoken american english and working with US based customers.

Description:Seeking a highly motivated and qualified individual as a health care based call centerThe Specialist will be responsible for :-

Professionally responding to telephone inquiries from callers and ensuring patient satisfaction by providing quality service, identifying patient needs, assisting them with issues/concerns related to health care issues;

Perform patient scheduling for office appointments;

Obtaining referrals and related authorizations to facilitate patient appointments and billing

Job Responsibilities:

Answer telephone promptly and in a polite and professional manner;Answer Incoming queries, making outbound calls and respond to customer query in timely manner.

Strong phone and verbal communication skills along with active listening.

Obtain and enter accurate demographic information into the Electronic Medical Records (EMR) as needed;

Schedule appointments properly and inform patient of items to bring to appointment;

Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization;

Direct calls to other departments as necessary;

Use sound judgment when handling calls, especially with irate patients;

Understand when to escalate calls to medical personnel /physicians/managers;

Positively contribute to staff morale and corporate culture;

Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information;

Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality;

Contact patients for required programs;

Request authorizations from payors via phone, fax and secure e-mail;

Contact physician office staff to obtains required referrals via Fax/Secure emails;

Update the patient record in EMR systems with the authorization code/numbers;

Escalate issues as needed to appropriate teams in a timely manner

Identify, obtain and clarify customer information/ query and resolve the same within TAT.

Build sustainable relationship with customers by going extra mile.

Should have a basic knowledge of CRM tools and practices.

Ability to multitask, set priorities and mange time effectively.

Should be ready for cross functional workouts and pitch in as per business requirements.

Should be maintaining quality scores, Operational goals always.

Skills Qualification

Strong English speaking (American), written communication and interpersonal skills

Very detail oriented and thorough

Excellent organizational and time management skills

Knowledgeable of the methods and techniques of fact finding, analysis and conflict resolution

Knowledge of basic computer systems

Experience with EHR (Electronic Health Records)

Accurate data entry and data processing

Clinical laboratory experience preferred

Email writing skills will be and added advantage.

Should have good knowledge of MS Office.

Qualifications:

Candidate should be a Graduate in any stream.

Previous 2-3 years International call center experience, preferably related to US Health care (US Healthcare Insurance Clients) will be given preferenc

Ability to work night shifts

Medical terminology training preferred

Candidate should have 1 computer with high speed Internet connection.

Shift timings: Night Flexi Shift (US Timings)

RoleAssociate/Senior Associate -(NonTechnical)

Industry TypeBPO / Call Centre

Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations

Employment TypeFull Time, Permanent

Role CategoryVoice

Education

UG :Any Graduate

Key Skills

voice processinternational BPO voicecallingInternational call center executiveUS HealthcareHealthcare Insurance- calling

Recruiter last active 13 days ago

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