Verified Job
Customer Support / TeleCaller
International BPO Voice Process Jobs Webvio
Customer Support / TeleCaller
#259106
Remote / WFH
Job Description
• Answering customer inquiries and listen to their problems/asks
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
• Good reasoning and analytical skills
• Good listening skills
• Troubleshooting customer reported problems – Remote support and On-site support.
• Identifying root causes for the problems and taking corrective and preventive steps.
• Installation of OS and software.
• Providing training to the customer on software and solutions.
• Product demonstration to customers.
• Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
• Good reasoning and analytical skills
• Good listening skills
