Internal Communication Manager, GESS - Global Capability Center

Full job description
Description

About AM Global Capability Center Private Limited

In 2023, AM established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with AM leadership across multiple business units and geographies to enable efficient service delivery to AM clients.

The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps AM's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value.
Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over 1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer Retail, Healthcare, Software Technology, Automotive Industrials, Hospitality Leisure, Energy Natural Resources, and Financial Services.

As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 600+ member team.

Position Overview:

The Internal Communications Manager plays a critical role on the Global Communications team, supporting the development and execution of firmwide internal communications that inform, engage, and connect employees around the world. Reporting to the Global Communications Lead, this individual will help manage day-to-day operations and collaborate closely with Corporate Services departments to ensure communications are aligned with business goals and delivered in a clear, compelling, and consistent manner.

This person will assist in reviewing, drafting, and refining internal communications on behalf of executive leadership as well as messages intended for all employees or broad segments of the organization. The ideal candidate is a strong writer, strategic thinker, and collaborative partner who can support campaigns that enhance understanding, drive alignment, and reflect the firm’s tone and brand standards

Key Responsibilities:
Operational Support Campaign Execution
Support the delivery of firmwide internal communication programs including policy updates, leadership announcements, business transformation initiatives, and employee culture campaigns.
Assist in planning and executing campaigns that support organizational change, such as system rollouts, policy and compliance updates, and new initiatives.
Draft, edit, and distribute a variety of content, including emails, intranet articles, newsletters, leadership messages, and presentation materials.
Coordinate logistics, timelines, and deliverables for communications projects in collaboration with the Global Communications team.
Stay current on internal communications trends, tools, and techniques to enhance overall campaign impact and effectiveness
Cross-Functional Collaboration
Partner with the Global Communications Lead to support internal clients across corporate services and business units in meeting their communications objectives.
Collaborate with internal stakeholders to ensure messaging is aligned, timely, and relevant for global employee audiences.
Help maintain the global internal communications calendar, coordinating updates, ensuring visibility into major communications touchpoints, and managing overlaps or saturation of messaging.
Contribute to building trust with stakeholders by providing clear, professional guidance on internal communications best practices.
Channel Management Governance
Support the management and evolution of internal communications channels, helping ensure consistency in delivery and user experience.
Monitor engagement metrics and channel performance to support data-driven improvements.
Contribute to the development of communications playbooks, templates, and editorial guidelines.
Ensure all content aligns with brand voice, editorial standards, and accessibility best practices
Qualifications, Skills and Capabilities:
5+ years of experience in internal communications or employee engagement within a global, mid- to large-sized organization.
Excellent writing and editing skills, with the ability to simplify complex ideas and tailor messaging to diverse audiences.
Demonstrated ability to collaborate across teams and contribute to cross-functional projects.
Familiarity with internal communications tools and platforms such as Microsoft SharePoint, Outlook, Viva Engage, Teams, and Salesforce.
Strong organizational and project coordination skills with keen attention to detail.
Creative, adaptable, and eager to support both strategic and executional aspects of communications work Read more