Insurance Business Processing Outsourcing Sales Lead

Job description
BPO Sales Lead (Insurance Focused)

Location: [Remote, Hybrid, or City]

Sector: BPO, Insurance (Lloyd’s Market), Sales Leadership

Are you a driven sales leader with a strong background in the BPO space? We're looking for a BPO Sales Lead to shape and execute strategic sales initiatives, drive revenue growth, and build long-lasting client relationships—particularly in the Lloyd’s of London insurance market.

Key Responsibilities:

Sales Strategy Business Development
• Identify and capitalise on new business opportunities within the BPO sector, focusing on new client acquisition.
• Lead prospecting and lead generation activities, guiding opportunities through to successful closure.
• Engage with prospective and existing clients to explore business and partnership opportunities.

Client Engagement Relationship Management
• Build and nurture trusted, long-term relationships with clients, ensuring an exceptional experience.
• Represent the organization as a strategic partner, particularly within the insurance and Lloyd’s markets.
• Develop and expand ecosystem partnerships to offer enhanced, client-centric solutions.

Industry Insight Solution Design
• Stay ahead of BPO and insurance industry trends and leverage insights to craft innovative offerings.
• Develop tailored proposals and solutions aligned to client needs and market best practices.
• Drive solution innovation using emerging and established technologies.

Deal Negotiation Closure
• Lead high-value commercial negotiations, particularly for complex, large-scale deals.
• Manage the full sales cycle with a focus on delivering win-win outcomes.

Collaboration Leadership
• Partner with cross-functional teams (proposals, bids, delivery) to create compelling, client-ready responses.
• Act as a key contributor to transformation initiatives across clients and strategic partners.
• Provide leadership in building solutions that deliver tangible business value.

What We're Looking For:
• 10+ years in BPO sales leadership, ideally with a strong track record in the Lloyd’s of London insurance market
• Deep understanding of the BPO landscape and regulatory environment
• Experience in complex deal structuring, proposal development, and negotiation
• Proven ability to lead cross-functional teams and drive client success
• Strong commercial acumen, stakeholder management, and strategic thinking
• Qualifications in technology and/or insurance are a strong advantage Read more