Verified Job
Customer Support / TeleCaller
Information and Support Student Assistant (EdHelp)
Customer Support / TeleCaller
#716410
Remote / WFH
University of Edinburgh
Job Description
Full job description
Grade UE03: £24,729 - £25,804 per annum, pro rata as part-time
Information Services Group / User Services / Help Services
Part time: Guaranteed hours – 8 hours per week on average
Fixed term: September 2026 until 28 May 2027
Vacancies: 8
Discover what you can achieve next. Be part of something bigger.
The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.
The Opportunity:
As a student assistant, you’ll be working as part of the friendly EdHelp team dealing with student enquiries about the Library, IT, student finance and administration using our call management system.
What the job involves:
Working in the University Main Library in the EdHelp team which provides frontline support to students, staff and visitors of the University across a range of services including Library and IT
Categorisation of calls received via the enquiry management system; creating and assigning or escalating calls to an appropriate specialist advisor or team when necessary
Issuing and replacing University cards.
Supporting key activities to keep EdHelp services running, for example checking all computers and printers, photocopiers and self-check machines are working and replacing consumables
This post is part time (Guaranteed hours of 8 hours per week)
View the full job description (opens in a new browser tab)
A bit about you:
Customer focused with proven customer service skills
Current UG/PG student (or starting in Sept 2026) at the University of Edinburgh
Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
Well-developed written, verbal and interpersonal skills
Ability to problem solve and be accurate and methodical
A proven ability to work well independently and as part of a team
Reliable with excellent time-management skills
How to apply:
Please include the following documents in your application:
- CV
- Cover letter
People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.
A career with us has a range of other benefits that can be tailored to your lifestyle:
Opportunities to develop new skills and broaden your experience
Working within one of the world’s leading universities
Excellent benefits and support
Contributing to the work and purpose of the University.
As a valued member of our team, you can expect:
A competitive salary.
An exciting, positive, creative, challenging and rewarding place to work.
To be part of a diverse and vibrant international community.
Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the value of your pay and benefits.
Championing equality, diversity, and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages .
Key dates to note
The closing date for applications is 10 th July 2026.
Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone .
Interviews will be held during the week beginning 20 th July 2026.
Grade UE03: £24,729 - £25,804 per annum, pro rata as part-time
Information Services Group / User Services / Help Services
Part time: Guaranteed hours – 8 hours per week on average
Fixed term: September 2026 until 28 May 2027
Vacancies: 8
Discover what you can achieve next. Be part of something bigger.
The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.
The Opportunity:
As a student assistant, you’ll be working as part of the friendly EdHelp team dealing with student enquiries about the Library, IT, student finance and administration using our call management system.
What the job involves:
Working in the University Main Library in the EdHelp team which provides frontline support to students, staff and visitors of the University across a range of services including Library and IT
Categorisation of calls received via the enquiry management system; creating and assigning or escalating calls to an appropriate specialist advisor or team when necessary
Issuing and replacing University cards.
Supporting key activities to keep EdHelp services running, for example checking all computers and printers, photocopiers and self-check machines are working and replacing consumables
This post is part time (Guaranteed hours of 8 hours per week)
View the full job description (opens in a new browser tab)
A bit about you:
Customer focused with proven customer service skills
Current UG/PG student (or starting in Sept 2026) at the University of Edinburgh
Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
Well-developed written, verbal and interpersonal skills
Ability to problem solve and be accurate and methodical
A proven ability to work well independently and as part of a team
Reliable with excellent time-management skills
How to apply:
Please include the following documents in your application:
- CV
- Cover letter
People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.
A career with us has a range of other benefits that can be tailored to your lifestyle:
Opportunities to develop new skills and broaden your experience
Working within one of the world’s leading universities
Excellent benefits and support
Contributing to the work and purpose of the University.
As a valued member of our team, you can expect:
A competitive salary.
An exciting, positive, creative, challenging and rewarding place to work.
To be part of a diverse and vibrant international community.
Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page and use our reward calculator to discover the value of your pay and benefits.
Championing equality, diversity, and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages .
Key dates to note
The closing date for applications is 10 th July 2026.
Unless stated otherwise, the closing time for applications is 11:59 pm (UK time). If you are applying from outside the UK, the closing time shown on our adverts will automatically adjust to your browser’s local time zone .
Interviews will be held during the week beginning 20 th July 2026.
