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India - Operations Executive
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#41934
Remote / WFH
Inchcape Shipping Services
Job Description
Duties and Responsibilties :
Supervision and Monitoring:
Supervision and monitoring all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company’s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done.
Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed.
Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff.
Supervise & ensure timely submission of shipping documents to port & customs, payment of Light dues.
Ensure adherence to principal’s procedure.
Follow-up for invoices from Port and local vendors so to avoid delays in closing appointment.
Check Invoices received / log and update POP system and upload to the POP jobs
Monitor activities and make changes where necessary which will add value.
Evaluate information /results and choose the best solution to solve problems.
Monitor Documentation agent’s performance
Debt Control:
Follow up and monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of debtors and credit periods within company set guidelines
Safety, Quality and Environment:
Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers.
Customer Service Excellence:
Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
Data Integrity and Quality:
Supervising the integrity, accuracy and timely updates and application of system such as FIS to meet the Principals’ requirements and KPI’s within company set parameters.
Ensure QHSSE policy is followed without any deviation
Ensure 100% accuracy in data input in POPDA and Optic.
Ensure Marine KPI’s are maintained & QHSE documents and location audit files kept updated
Vendor Management:
Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier’s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals.
Reporting:
Monthly preparation and submission of Operational reports as required to the WCI Coordinator to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports.
Teamwork:
Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to inform the Principals with sufficient lead time.
Documentation Verification:
Assist in verifying documentation relative to customs requirements for smooth custom clearance procedures
and to prepare documents using FIS. To create a portfolio for all clients and customer.
Marine related operations:
Handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government
Services, Cruise services and Documentation calls.
Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities.
Knowledge
Graduate level required.
PG Dip / MBA in Shipping/Logistics field is desirable.
Relevant Marine Services and or Port operations experience in the Kandla Area.
Experience of office management and interfacing with external service providers
Understanding of Quality / Compliance & HSSE regulations
Skills
Ability to lead teams locally and remotely with the ability to adjust communication style for different situations and cultures
Strong verbal and written communication skills
Planning and Delivery skills.
Comfortable in working in a fast-paced environment where each day brings new challenges.
Competent user of full Microsoft Office package including Word, Excel, and Outlook.
Experience
10+ years of experience in Port operations, Marine and Ship Ops.
Effective team player experienced in facilitating collaboration and change.
Proven ability to manage vessel full calls in Gujarat effectively and achieving seamless operational success.
QHSSE – Health, Safety, Security and Environment (Mandatory requirements)
Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture.
Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System
Responsible for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk
Supervision and Monitoring:
Supervision and monitoring all Operation and Documentation activities on day to day basis and to ensure all processes are carried out in a timely and professional manner based on the Company’s objectives, overseeing all documentations and assignments and to ensure appropriate documentations / clearances are done.
Formulate guidelines to implement right shipping practices & procedures for the team and align local SOP as needed.
Ensure compliance to customs regulation & tariff for import / export and marine/cruise statutory tariff.
Supervise & ensure timely submission of shipping documents to port & customs, payment of Light dues.
Ensure adherence to principal’s procedure.
Follow-up for invoices from Port and local vendors so to avoid delays in closing appointment.
Check Invoices received / log and update POP system and upload to the POP jobs
Monitor activities and make changes where necessary which will add value.
Evaluate information /results and choose the best solution to solve problems.
Monitor Documentation agent’s performance
Debt Control:
Follow up and monitor the disbursement accounts turnaround and debt collection with the purpose of maintaining a low average of debtors and credit periods within company set guidelines
Safety, Quality and Environment:
Ensure strict compliance to all relevant safety, quality, and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers.
Customer Service Excellence:
Identify, understand, and meet internal customer needs by demonstrating high level of commitment and applying maximum efforts to achieve results to the highest quality standards thus maintaining and exceeding customer satisfaction. Applying promptly corrective actions to the service failures and ensuring that they do not reoccur in the future.
Data Integrity and Quality:
Supervising the integrity, accuracy and timely updates and application of system such as FIS to meet the Principals’ requirements and KPI’s within company set parameters.
Ensure QHSSE policy is followed without any deviation
Ensure 100% accuracy in data input in POPDA and Optic.
Ensure Marine KPI’s are maintained & QHSE documents and location audit files kept updated
Vendor Management:
Periodic review, evaluation, costing, initial assessment and renegotiation of vendor terms and conditions keeping in view current market trends, competition, and business gains with the purpose of verification of supplier’s product. Catalogue information to ensure all third-party providers are complying with ISS standards in delivery of high-quality services thus meeting and exceeding customer satisfaction goals.
Reporting:
Monthly preparation and submission of Operational reports as required to the WCI Coordinator to provide updates of performance and any irregularities and to ensure monthly submission of other operation, commercial and quality assurance reports.
Teamwork:
Keep colleagues and Operations leadership team updated of progress made with discharge and loading operations for the purpose of advising them promptly of any operational problems which may arise and to enable them to inform the Principals with sufficient lead time.
Documentation Verification:
Assist in verifying documentation relative to customs requirements for smooth custom clearance procedures
and to prepare documents using FIS. To create a portfolio for all clients and customer.
Marine related operations:
Handling of crew changes / Meet & Greet / Marine services of full call & OPA, Offshore services, Government
Services, Cruise services and Documentation calls.
Corporate Compliance: Ensuring 100% corporate compliance and ethics policies in all activities.
Knowledge
Graduate level required.
PG Dip / MBA in Shipping/Logistics field is desirable.
Relevant Marine Services and or Port operations experience in the Kandla Area.
Experience of office management and interfacing with external service providers
Understanding of Quality / Compliance & HSSE regulations
Skills
Ability to lead teams locally and remotely with the ability to adjust communication style for different situations and cultures
Strong verbal and written communication skills
Planning and Delivery skills.
Comfortable in working in a fast-paced environment where each day brings new challenges.
Competent user of full Microsoft Office package including Word, Excel, and Outlook.
Experience
10+ years of experience in Port operations, Marine and Ship Ops.
Effective team player experienced in facilitating collaboration and change.
Proven ability to manage vessel full calls in Gujarat effectively and achieving seamless operational success.
QHSSE – Health, Safety, Security and Environment (Mandatory requirements)
Championing appropriate health, safety, security, and environment (HSSE) risk assessments becomes part of the company culture.
Ensure full compliance with, and implementation of, the Inchcape QHSSE Management System
Responsible for ensuring that clear, appropriate, and timely communication channels are put in place to report and manage QHSSE risk
