Image Desk Appraiser

We currently have an opening for an Image Desk Appraiser within our Claims department. This role is based out of our Edmonton office. While working alongside members of the internal appraisal team, this role will assist in controlling vehicle repair costs and ensuring adherence to best practices in the repair of insured vehicles through the completion, review, and approval of repair estimates and total loss calculations using the image desk function. The Image Desk Appraiser will provide additional support by fielding and responding to questions from claims advisors and body shops.


What You'll Do:


Review repair estimates in accordance with Peace Hills Insurance guidelines while ensuring both quality and cost control
Provide guidance on the assessment and valuation of total-loss vehicles
Oversee and manage the Image Desk function to confirm repair estimates through the Audatex/Qapter platforms
Maintain strong working relationships with our partner Gold Medal Shops through ongoing communication about Peace Hills' processes and procedures
Act as a resource for our adjusting teams by sharing knowledge of the appraisal and vehicle repair process and providing support and guidance
Provide training and job knowledge to the adjusting team as required
Gain knowledge and experience in the emerging field of virtual and intelligent estimating to provide guidance on the implementation of these products
Maintain relationships with vendors and third parties in the fields of vehicle damage estimating and repair
Conduct desk assessments of damaged vehicles to produce accurate repair estimates
Understand how the different insurance coverages and endorsements can impact claim settlements and be able to apply this knowledge to different vehicle damage scenarios
Various other duties as required

What You'll Bring:

Minimum of 3 years of auto industry related experience
General knowledge of automobile damage repairs procedures
Basic understanding of the insurance industry and the role of the appraisal within the claims process
Educational courses taken through I-CAR and Vale are considered an asset
Strong problem-solving skills and an ability to analyze complex repairs and provide solutions
Proficiency in using and navigating digital estimating tool, including Audatex and Qapter, is considered an asset
Possess highly developed interpersonal, organizational, and time management skills
Strong written and verbal communication skills

What You'll Experience:

Competitive base pay with annual bonus eligibility
Healthy work-life balance including a day off every 4 weeks
Matching contributions to your Registered Pension Plan
Personal insurance reimbursement
Social events held throughout the year
Celebration of your team’s achievements each year with an annual staff appreciation event
A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement
Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.



Application Deadline: July 07, 2026


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