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HubSpot Onboarding Specialist
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#774949
Remote / WFH
Lupo Digital
Job Description
Full job description
The role
The HubSpot Onboarding Specialist is responsible for providing a seamless onboarding experience for new HubSpot customers. This includes evaluating customer needs, configuring HubSpot, training users, and troubleshooting problems. The ideal candidate will have a strong understanding of HubSpot's marketing, sales, and service tools, as well as experience in customer-facing roles.
Responsibilities
Evaluate customer needs and requirements
Configure HubSpot to meet customer needs
Train users on HubSpot's marketing, sales, and service tools
Troubleshoot problems with HubSpot
Provide ongoing support to customers
Work with the Customer Success Manager to track customer progress and identify opportunities for improvement
Stay up-to-date on HubSpot's latest features and functionality
Must Have Skills
2+ years of experience in customer-facing roles
Strong ability to build assets in HubSpot's marketing, sales, and service tools
Experience with project management and problem-solving
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
A passion for helping businesses succeed
Additional Skills Required
You are HubSpot Certified (proof of certification required)
HubSpot platform setup experience
Experience with project management software, for example - Asana, ClickUp, Monday.com
Individual and Character Attributes
Strong technical skills and a passion for user-centred technology
Strong English, including written and spoken comprehension
Ability to work under pressure and to time constraints
Ability to think outside the box, including finding potential problems before they arise
A sense of urgency within a competitive industry, that strives to provide efficient services and delivery turnaround
Ability to take constructive feedback as an opportunity to grow and learn
A strong and confident individual who wants to be a part of the team, but will also strive to improve the team as a whole
Where The Role Fits Into The Team
Work closely with the account and project manager to successfully manage new HubSpot onboarding clients
The Kinds of Clients We Work With
We work with a variety of medium to large sized companies, funded startups, across various of industries ranging from educational institutions, and insurance, to health, environmental and not-for-profits.
Next Step
You will be expected to:
Demonstrate how you have worked within HubSpot marketing, sales and service platforms
Provide, exhibit and demonstrate your experience for this role
Application Process
Resume review
Video screening interview (additional meetings may be required)
Case study review and practical exercise
Final interview
Reference checking
How to Apply
If this sounds like you and you think you're a fit and have what it takes, please submit your application, including your resume, on the form provided above.
Let's make magic together!
About Lupo Digital
Lupo Digital is a digital sales and marketing agency and consultancy specialising in HubSpot and in-bound sales and marketing strategy, campaign execution and training. We are aspiring to become a Certified B Corporation and that means we put people first, then the planet, and then profit … by definition but we put purpose before profit.
We are also one of HubSpot’s leading Diamond tiered partners in Australia (based in Sydney).
We specialise in:
Inbound digital growth strategy leveraging the HubSpot platform across the sales, marketing, customer service, web and technical development and integration functions.
Inbound marketing campaigns, production and execution including paid and social media, EDM’s email marketing, blogs, digital asset, video and animation creation, etc
Marketing automation, including: website and landing pages, CTA’s, workflows, lead scoring, etc
HubSpot training
Websites, Growth Driven Design and creation
The role
The HubSpot Onboarding Specialist is responsible for providing a seamless onboarding experience for new HubSpot customers. This includes evaluating customer needs, configuring HubSpot, training users, and troubleshooting problems. The ideal candidate will have a strong understanding of HubSpot's marketing, sales, and service tools, as well as experience in customer-facing roles.
Responsibilities
Evaluate customer needs and requirements
Configure HubSpot to meet customer needs
Train users on HubSpot's marketing, sales, and service tools
Troubleshoot problems with HubSpot
Provide ongoing support to customers
Work with the Customer Success Manager to track customer progress and identify opportunities for improvement
Stay up-to-date on HubSpot's latest features and functionality
Must Have Skills
2+ years of experience in customer-facing roles
Strong ability to build assets in HubSpot's marketing, sales, and service tools
Experience with project management and problem-solving
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
A passion for helping businesses succeed
Additional Skills Required
You are HubSpot Certified (proof of certification required)
HubSpot platform setup experience
Experience with project management software, for example - Asana, ClickUp, Monday.com
Individual and Character Attributes
Strong technical skills and a passion for user-centred technology
Strong English, including written and spoken comprehension
Ability to work under pressure and to time constraints
Ability to think outside the box, including finding potential problems before they arise
A sense of urgency within a competitive industry, that strives to provide efficient services and delivery turnaround
Ability to take constructive feedback as an opportunity to grow and learn
A strong and confident individual who wants to be a part of the team, but will also strive to improve the team as a whole
Where The Role Fits Into The Team
Work closely with the account and project manager to successfully manage new HubSpot onboarding clients
The Kinds of Clients We Work With
We work with a variety of medium to large sized companies, funded startups, across various of industries ranging from educational institutions, and insurance, to health, environmental and not-for-profits.
Next Step
You will be expected to:
Demonstrate how you have worked within HubSpot marketing, sales and service platforms
Provide, exhibit and demonstrate your experience for this role
Application Process
Resume review
Video screening interview (additional meetings may be required)
Case study review and practical exercise
Final interview
Reference checking
How to Apply
If this sounds like you and you think you're a fit and have what it takes, please submit your application, including your resume, on the form provided above.
Let's make magic together!
About Lupo Digital
Lupo Digital is a digital sales and marketing agency and consultancy specialising in HubSpot and in-bound sales and marketing strategy, campaign execution and training. We are aspiring to become a Certified B Corporation and that means we put people first, then the planet, and then profit … by definition but we put purpose before profit.
We are also one of HubSpot’s leading Diamond tiered partners in Australia (based in Sydney).
We specialise in:
Inbound digital growth strategy leveraging the HubSpot platform across the sales, marketing, customer service, web and technical development and integration functions.
Inbound marketing campaigns, production and execution including paid and social media, EDM’s email marketing, blogs, digital asset, video and animation creation, etc
Marketing automation, including: website and landing pages, CTA’s, workflows, lead scoring, etc
HubSpot training
Websites, Growth Driven Design and creation
