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Order Desk/ Office Administration
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#776697
Remote / WFH
Ex Animo Coffee & Pastry Ltd
Job Description
Full job description
Ex Animo Coffee & Pastry is a fast-growing wholesale bakery and coffee roastery serving the Greater Vancouver Area. We specialize in delicious handcrafted pastries and freshly roasted coffee. As we continue to grow, we’re looking for a detail-oriented and organized Order Clerk / Office Administrator to support our daily operations and help ensure orders are processed accurately and efficiently.
Position Summary
The Order Clerk / Office Administrator plays a key role in coordinating customer orders and supporting day-to-day office operations. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced production environment. You will act as a central point of contact between customers, production teams, and management to ensure smooth order flow and exceptional service.
Responsibilities: Order Processing & Customer Support
Accurately enter and manage customer orders in a timely manner
Process invoices and payments
Communicate daily orders clearly with roasting and kitchen teams
Coordinate shipments within Canada and the USA
Respond to phone calls and emails professionally, providing excellent customer service
Maintain and update customer accounts and pricing information
Resolve order discrepancies and follow up on customer inquiries
Office Administration
Maintain organized physical and electronic filing systems
Support inventory tracking and reporting
Assist with accounts receivable and basic administrative bookkeeping tasks
Prepare reports and summaries for management as needed
Help develop and maintain office procedures and workflows
Provide general administrative support to the management and production teams
Requirements
2–3+ years of experience in order processing, office administration, or similar role
Strong proficiency in Microsoft Office Suite (especially Excel)
Experience with QuickBooks or similar order/accounting software is an asset
Excellent organizational and multitasking skills
Strong attention to detail and accuracy
Clear written and verbal communication skills
Ability to work efficiently in a fast-paced, production-driven environment
Food industry experience is an asset but not required
Self-starter with a positive attitude and willingness to grow with the company
Schedule
Tuesday to Saturday - 7 AM to 3 PM
If you are organized, detail-oriented, and enjoy coordinating orders in a dynamic environment, we would love to hear from you!
Pay: $23.00-$26.00 per hour
Work Location: In person
Ex Animo Coffee & Pastry is a fast-growing wholesale bakery and coffee roastery serving the Greater Vancouver Area. We specialize in delicious handcrafted pastries and freshly roasted coffee. As we continue to grow, we’re looking for a detail-oriented and organized Order Clerk / Office Administrator to support our daily operations and help ensure orders are processed accurately and efficiently.
Position Summary
The Order Clerk / Office Administrator plays a key role in coordinating customer orders and supporting day-to-day office operations. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced production environment. You will act as a central point of contact between customers, production teams, and management to ensure smooth order flow and exceptional service.
Responsibilities: Order Processing & Customer Support
Accurately enter and manage customer orders in a timely manner
Process invoices and payments
Communicate daily orders clearly with roasting and kitchen teams
Coordinate shipments within Canada and the USA
Respond to phone calls and emails professionally, providing excellent customer service
Maintain and update customer accounts and pricing information
Resolve order discrepancies and follow up on customer inquiries
Office Administration
Maintain organized physical and electronic filing systems
Support inventory tracking and reporting
Assist with accounts receivable and basic administrative bookkeeping tasks
Prepare reports and summaries for management as needed
Help develop and maintain office procedures and workflows
Provide general administrative support to the management and production teams
Requirements
2–3+ years of experience in order processing, office administration, or similar role
Strong proficiency in Microsoft Office Suite (especially Excel)
Experience with QuickBooks or similar order/accounting software is an asset
Excellent organizational and multitasking skills
Strong attention to detail and accuracy
Clear written and verbal communication skills
Ability to work efficiently in a fast-paced, production-driven environment
Food industry experience is an asset but not required
Self-starter with a positive attitude and willingness to grow with the company
Schedule
Tuesday to Saturday - 7 AM to 3 PM
If you are organized, detail-oriented, and enjoy coordinating orders in a dynamic environment, we would love to hear from you!
Pay: $23.00-$26.00 per hour
Work Location: In person
