Verified Job
Customer Support / TeleCaller
HR Business Partner BPOKPO 48 yrs
Customer Support / TeleCaller
#263006
Remote / WFH
Job Description
HRBP
Roles & Responsibilities:
- The role requires to lead the Talent Engagement initiatives ensuring positive employee experience
- Drive end to end employee lifecycle events thereby influencing Employee Retention
- Strong hold on Data Visualization, drawing out patterns and reporting business metrics
- Working with team and Identifying opportunities for Automation or process re-engineering
- Enable execution of key business imperatives and org. wide initiatives
- Drive Governance review SLAs, metrics etc. and drive cadence with the required stakeholders
- Bring in continual service improvement, track and review progress
- Handle critical issues/escalations etc.
Competencies required:
- Strong analytical ability & eye for detail
- Ability to influence & work under pressure
- Strong customer service orientation
- Excellent Communication + Written skills
- Required Graduation in HR
- Willing to work from Office
Immediate Joiners only required
Location - Mumbai Seepz
Roles & Responsibilities:
- The role requires to lead the Talent Engagement initiatives ensuring positive employee experience
- Drive end to end employee lifecycle events thereby influencing Employee Retention
- Strong hold on Data Visualization, drawing out patterns and reporting business metrics
- Working with team and Identifying opportunities for Automation or process re-engineering
- Enable execution of key business imperatives and org. wide initiatives
- Drive Governance review SLAs, metrics etc. and drive cadence with the required stakeholders
- Bring in continual service improvement, track and review progress
- Handle critical issues/escalations etc.
Competencies required:
- Strong analytical ability & eye for detail
- Ability to influence & work under pressure
- Strong customer service orientation
- Excellent Communication + Written skills
- Required Graduation in HR
- Willing to work from Office
Immediate Joiners only required
Location - Mumbai Seepz
