Verified Job
Recruiter / HR / Admin
Hr Analyst Benefits Administration
Recruiter / HR / Admin
#285144
Remote / WFH
Job Description
Job #:
req1833+
Organization:
World Bank
Sector:
Human Resources
Grade:
GE
Term Duration:
3 years 0 months
Recruitment Type:
Local Recruitment
Location:
Chennai,India
Required Language(s):
English
Preferred Language(s):
Closing Date:
7/22/2026 (MM/DD/YYYY) at 11:5+pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 18+ member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.
HRDSO provides centralized HR services to staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR Coe’s, Business Partners and HRD Strategy teams.
HRDSO’s delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (talent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myths); Business Objects and another 20+ add-on applications.
Duties and Accountabilities
The HR Analyst will have the following duties and accountabilities:
• Provide Tier 2 level support responding, both orally over telephone and in writing by email to complex queries and sensitive issues
• Regularly monitor workflow to ensure timely responsiveness to staff inquiries and to facilitate operational achievement of SLA’s and KPI’s
• Apply root cause analysis to diagnose technical problems and proposes solutions to rectify problems consistently and accurately
• Reviews service center operational practices for effectiveness and practicality; facilitates solutions as appropriate and necessary
• Conduct in-depth research and apply HR policies and based on documented rules and waivers
• Consult with relevant Center of Expertise (Coe) when unable to resolve complex issues personally, articulating issues and proposing possible options and implications.
• Follow up with Coe’s, Payroll, Pension, Global Mobility, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception, or waiver.
• Contribute to policy development providing feedback on the implementation of and need for revised HR policies.
• Provide support to audit and accounting functions to validate accuracy of pre-payment information as needed. Support daily, monthly, quarterly reconciliation as necessary.
• Contribute to development of Level 2 technical documentation as needed.
• Exercise a high level of integrity, confidentiality, and discretion in handling sensitive HR information.
• Facilitates and monitors service center team daily scheduling to ensure appropriate levels of team coverage each day and during peak period volumes.
• Provide general support to HRDSO continuous improvement initiatives as needed:
• Supports projects within HRDSO
• Provide recommendations for increasing user satisfaction
• Perform quality control of cases and provide feedback where required to team members
req1833+
Organization:
World Bank
Sector:
Human Resources
Grade:
GE
Term Duration:
3 years 0 months
Recruitment Type:
Local Recruitment
Location:
Chennai,India
Required Language(s):
English
Preferred Language(s):
Closing Date:
7/22/2026 (MM/DD/YYYY) at 11:5+pm UTC
Description
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 18+ member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
HR Operations (HRDSO), which is part of HRD Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, walk-in visits, virtual consultations.
HRDSO provides centralized HR services to staff and retirees across the World Bank Group and is an integral part of the HRD Organization structure. The HRDSO team is the first point of contact for HR Services and strives to continuously improve its processes to drive efficiencies and enhance effectiveness. These services include providing infrastructure for self-services transactions, Tier 1 support and Tier 2 consultation on HR policies and procedures via telephone, email or walk-in visits to the Washington, DC office. The team collaborates closely with other key partners including Payroll, Tax, Pension, Global Mobility, and HR Coe’s, Business Partners and HRD Strategy teams.
HRDSO’s delivery model is enabled through a Modern HR IT strategy and the team has embarked on an ambitious implementation roadmap for providing state of the art technology capabilities to our staff and Managers. The current systems landscape is built around the PeopleSoft ERP including key modules like HCM, Benefits, Global Payroll, Pension, Talent Management (talent), and Performance Management (OPE/PEP). Other systems that we interface with are Learning (OLC), Recruitment (Compass), Self-Service (myths); Business Objects and another 20+ add-on applications.
Duties and Accountabilities
The HR Analyst will have the following duties and accountabilities:
• Provide Tier 2 level support responding, both orally over telephone and in writing by email to complex queries and sensitive issues
• Regularly monitor workflow to ensure timely responsiveness to staff inquiries and to facilitate operational achievement of SLA’s and KPI’s
• Apply root cause analysis to diagnose technical problems and proposes solutions to rectify problems consistently and accurately
• Reviews service center operational practices for effectiveness and practicality; facilitates solutions as appropriate and necessary
• Conduct in-depth research and apply HR policies and based on documented rules and waivers
• Consult with relevant Center of Expertise (Coe) when unable to resolve complex issues personally, articulating issues and proposing possible options and implications.
• Follow up with Coe’s, Payroll, Pension, Global Mobility, Tax and HR Business Partners to ensure satisfactory resolution of cases requiring escalation, exception, or waiver.
• Contribute to policy development providing feedback on the implementation of and need for revised HR policies.
• Provide support to audit and accounting functions to validate accuracy of pre-payment information as needed. Support daily, monthly, quarterly reconciliation as necessary.
• Contribute to development of Level 2 technical documentation as needed.
• Exercise a high level of integrity, confidentiality, and discretion in handling sensitive HR information.
• Facilitates and monitors service center team daily scheduling to ensure appropriate levels of team coverage each day and during peak period volumes.
• Provide general support to HRDSO continuous improvement initiatives as needed:
• Supports projects within HRDSO
• Provide recommendations for increasing user satisfaction
• Perform quality control of cases and provide feedback where required to team members
