Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose:
To handle employee relations/compensation & benefits related processes and provide accurate and timely guidance to line managers and employees as required.
Responsibilities:
• First line support for all HR IS solutions queries locally in India
• Responsible for defining salary levels and ranges, preparing offer letters
• Promote the use of Employee Self Service (ESS) and Management Self Service (MSS) – educate and show where to find information
• Log case and handle short duration (typically less than 4-5 minutes) activities at first point of contact locally in India
• Ensure cases are opened and closed appropriately and action notes captured
• Produce reports and analytics as requested by HR BP in support of Strategic Workforce Planning activities
• Provide HR policy advice to line managers in handling or escalating employee issues
• Manage leave of absence cases and escalate cases to managers, HR BP and/or Tier 3 where necessary
• Generate regular reports on sick leave, follow up sick leave cases, time and attendance follow up