Housekeeping Supervisor | Gagal Home Service Apartment

What you’ll do
SUPERVISOR DUTIES AND RESPONSIBILITIES:

Responsible for the smooth operation of the floor assigned.
Responsible for the performance of floor boys.
Supervise Room Attendants
Organises and facilitates the room making process.
Daily allocation of rooms and deep cleaning tasks to team members.
Responsible for the cleanliness of guest rooms, corridors and the heart of the house area of the floor.
Checks the occupied and departure rooms, giving special attention to guest needs.
Ensures that the entire operation is performed as per the laid down standards.
To organise immediately the guest needs under intimation to EHK/Executive.
Manage guest requests, including amenities and communicate them to the relevant team members
Routine inspection of guest bedrooms to ensure they meet standards.
Achieve positive outcomes from guest queries in a timely and efficient manner
Report maintenance issues to Maintenance/Engineering Department.
Assist Housekeeping Manager with training requirements.
Assist other departments wherever necessary and maintain good working relationships.

PREREQUISITES:

To provide a friendly, courteous and professional service at all times, Good communicative English skills, reading, writing and speaking. Basic computer operating skills


EDUCATION:

Three-year diploma or degree in Hotel Management.


EXPERIENCE:

Experience Two to three years of experience managing entry-level employees. Proven experience of working in a similar role in an upscale organisation Read more