Housekeeping Attendant

Housekeeping Attendant
You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.


Job Purpose
This position is responsible for providing consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards of cleanliness and presentation.
Key Interactions
Internally
Engineering
Finance
Front Office
FB
Kitchen
Talent Culture
Externally
Guests

Primary Responsibilities
Operation
Attend daily briefings and takes on daily assigned tasks
Understand the difference in guest levels (VIPs) and Room Categories
Clean and maintain areas of responsibility according to standards and procedures
Replenish guest supplies and ensure that guests requests are promptly attended to
Report damage or malfunction in hotel rooms/areas to Supervisor
Maintain equipment in a proper state of cleanliness
Maintain a section room report as well as a daily productivity report
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
Record room status in allocated section accurately
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
Be well versed in hotel fire life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all time
Perform other reasonable duties assigned by the assigned by the Management
Establish and maintain effective employee working relationships
him/ Main Complexity/Critical issues in the Job
Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Profile
Knowledge and Experience
Primary school education
Good oral proficiency in English language
No experience is required, training will be provided
Competencies
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Our commitment to Diversity Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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