Hotel Operations Executive

Location
Ghitorni, Delhi, Delhi
 
Benefits
Pulled from the full job description
Health insurance
Provident Fund
 
Full job description
Hotel Operations Executive

Location: Ghitorni, Delhi

Salary Range: ₹18,000 – ₹22,000 per month

Experience Level: 3–5 years

Employment Type: Full-Time

About the Role

We are looking for a dedicated Hotel Operations Executive to support post-booking processes and customer interactions. You’ll be a critical part of the travel journey, ensuring a seamless experience from confirmation to resolution.
Why Join Us

Join a fast-paced, customer-centric environment where your coordination and problem-solving skills directly impact the travel experience. You'll have the opportunity to work with top hotel partners and enhance your expertise in hospitality and technology platforms.
Key Responsibilities

Handle post-booking queries, modifications, and cancellations with accuracy and care.
Liaise with hotel partners to confirm bookings, address special requests, and resolve discrepancies.
Support customers via phone, email, and chat across various stages of their travel.
Manage escalations, refunds, and discrepancies in payments efficiently.
Maintain up-to-date records of all booking activities and streamline internal workflows.
Required Skills Qualifications

1+ years of experience in hotel reservations, operations, or customer service.
Strong communication, coordination, and problem-solving skills.
Familiarity with OTA (Online Travel Agency) systems is an advantage.
Experience using CRM platforms and ticketing systems.
Strong organisational and multitasking skills.
Proficiency in Microsoft Office Suite and digital tools.
Preferred Background

Degree or diploma in Hotel Management, Hospitality, or Tourism.
Prior experience in a customer-facing or hotel liaison role.
Skills

Hotel Operations, Customer Service, Hospitality, CRM, Escalation Handling, Communication
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person Read more