Hotel Receptionist

Full job description
Join Our Team at Mountain Heritage Hotel Falls Mountain Retreat!
Nestled in the breathtaking Blue Mountains, Mountain Heritage Hotel Falls Mountain Retreat isn’t just a place to stay – it’s a place to experience. With stunning views over the Jamison Valley and a warm boutique atmosphere, our hotel is where guests come to unwind, celebrate, and make lifelong memories.

Now part of the ICC Group, we’re growing – and we want YOU to be part of it!

We’re on the lookout for a vibrant, friendly, and professional person to join our Hotel Reception team. About the Role
Part-time | Minimum 15 hours per week

Be the face of our hotel – first impressions matter! You’ll handle check-ins, check-outs, and guest inquiries with a smile.

Reservations guest services – from booking dream getaways to assisting with special requests, you’ll help create unforgettable experiences.

A little bit of everything – from front desk duties to lending a hand with light housekeeping, you’ll keep things running smoothly.

Bring passion, attention to detail, and a love for great service to every shift!

What We’re Looking For
Experience in hotel front desk or housekeeping is a plus, but not essential – we can teach you!

A people person through and through – you love making guests feel special.

Someone self-motivated, organised, and proactive – you take initiative and get things done.

Immaculately presented with a professional yet warm and friendly demeanour.

Able to work well under pressure and keep cool in any situation.

Flexible availability – our hotel operates 7 days a week, including days, nights, weekends, and public holidays.

Why You’ll Love Working With Us
Flexible rosters to suit your lifestyle.

On-site parking – no stress about finding a spot!

Ongoing training development – we’ll help you grow in your career.

Employee benefits program – including discounted hotel stays across our group!

Health wellbeing benefits – because we care about our people.

Pay: Level 2 As per the Hospitality Industry General Award 2020

Sound like the perfect role for you? Apply now – we can’t wait to meet you!

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