Hotel Operations Executive

Looking For Hotel Operation Executive .

Responsibilities:

Manage guest reservations through our system, including check-in/check-out procedures, ensuring accuracy and efficiency.
Oversee housekeeping operations, ensuring apartments are cleaned and maintained to the highest standards according to our service schedule.
Address guest inquiries and concerns promptly and professionally, resolving issues to their satisfaction.
Conduct regular inspections of apartments to identify and report any maintenance needs.
Coordinate with maintenance staff to ensure timely repairs and upkeep of the property.
Maintain accurate records of inventory, guest information, and operational logs.
Uphold company policies and procedures, ensuring a safe and secure environment for guests and staff.
Assist with guest services such as arranging airport transfers or recommending local attractions (depending on the service level offered by the apartments).
Stay informed about local amenities and services to provide helpful recommendations to guests.
May participate in marketing initiatives to promote the service apartments.
Qualifications:

Minimum 2-3 years of experience in hotel operations, preferably in a service apartment environment.
Diploma or Degree in Hotel Management or a related field .
Strong understanding of hospitality service standards and best practices.
Excellent communication, interpersonal, and problem-solving skills.
Ability to prioritize tasks, manage time effectively, and work independently.
Proficient in computer applications relevant to the hospitality industry (PMS, reservation systems).
Positive and enthusiastic attitude with a commitment to providing exceptional guest service.
Strong attention to detail and a commitment to maintaining a clean and well-maintained environment.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Experience:

Operations: 2 years (Required)
total work: 3 years (Required)
Work Location: In person Read more