Verified Job
IT / Software / Data Analyst
Helpdesk Support
IT / Software / Data Analyst
#683425
Remote / WFH
Job Description
• Job Title: Network Security Engineer L3 (WAF F5)
• Location: Mumbai, India
• Employment Type: Full-Time
• Department: IT Security / Network Security
• Work mode: Work from Office
Job Summary
We are looking for an experienced F5 WAF Engineer L3 to manage, configure, and support F5 Advanced WAF / ASM environments. The role involves L3 operational support, troubleshooting security incidents, implementing security policies, and collaborating with L1, L2, and application teams to ensure secure web applications.
Education and skills:
• B.E. /B.Tech/MCA.
• At least 8 Years of experience out of which, minimum 5 years’ experience in Security device management and operation.
• Good knowledge on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint, Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application etc..
Detailed Job Description:
• Strong knowledge of networking (Firewalls, routing, TCP/IP, Packet flow and analysis), Operating System (MS Windows, Unix/Linux/Ubuntu…), Information Security Concept (Vulnerability, Hardening, OWASP TOP 10, CIA Tried and related controls etc..
• Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application) etc.
• Good communication, managerial, documentations (i.e presentations, dashboards, HLD/LLD, SOPs, Policies & Configuration etc…) and project management skills, should be capable enough to coordinate with different stakeholders.
• Experience in Incident management, change management, problem, capacity planning, Migration and availability management etc.
• Hand-On experience in automation and optimization (i.e. scripting, ansible, rest API etc…) of security tools to minimize manual intervention, human error and faster resolution/response.
• Responsible for day-to-day operations and handle technical escalations by L1 and Customer team, perform root cause analysis, Initiate RMA, follow call closure, assist in internal and external audit, ensure meet SLA as defined, managing L1 team, etc.
• Accountable for team building, resource management, skill enhancement, cross function learning and working etc…
• Certifications: Relevant certifications i.e., Certified Endpoint Protection Professional, CEH, CISM, CISSP, CISA, ITIL, COBIT, ISO 27001 etc.
Email: kirti.rustagi@siliconcomnet.com
Report this listing
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RioMed
Helpdesk Support
RioMed · Pune, Maharashtra · via SimplyHired
22 hours ago
Full–time
No Degree Mentioned
Apply on SimplyHired
Apply on Glassdoor
Job description
Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Life At RioMed
At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.
Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.
Employee Perks
Health Insurance & Wellness Programs
Overseas/International exchange program
Individuals Achievement
Perks
Rewards & Recognition -
Merit System
Upskilling Program -
Trainings
Paid Vacations
Hybrid Work Culture
Referral Bonus
Join Us Now
What we look for?
We map competencies and also check for compatibility, to be sure you match the values we inherit.
Passion for Healthcare
Work Ethics
Positive Attitude
Excellent Team Player
Leadership Traits
Self-Motivated
The Differentiator
Global Perspective
Helpdesk Support - India
Position: Helpdesk Support
Location: Pune, India
Reporting To: Customer Service Manager
Context and Purpose of the Job
Helpdesk Support staff are responsible for providing exceptional customer support to our users, primarily focusing on our specialised healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, Helpdesk Support plays a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.
Main Responsibilities
• Respond to customer enquiries and technical issues, providing prompt and professional assistance to resolve and minimise client service issues
• Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
• Efficiently manage ticket allocations from creation through to close, within SLAs and KPIs.
• Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
• Become proficient in RioMed's healthcare software and keep up to date with changes.
• Engage with clients through screenshares and remote meetings to gather and share information relating to ticket resolution. Assist in internal and external training on our software system Cellma.
• Maintain high standards of customer service at all times.
Additional Note
• This document serves as a guide to your role, outlining your primary responsibilities. You may be occasionally called upon to fulfil other duties aligned with your position as needed.
Requirements
• Proven experience in a helpdesk or customer service role.
• Proficiency in common IT tools and software, including MS Office applications
• Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude
• Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
• Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Basic technical skills, including the ability to diagnose simple IT issues, perform routine system checks, or configure standard applications, and escalate more complex problems appropriately.
Line of Reporting
• Report to the Manager
Benefits
• Hybrid Work
• Group Medical Policy (for spouse and kids)
• 12 Paid Training Days
• Competitive Rewards & Recognition Programme – Merit System
• Wealth Management Sessions
• 20 Paid Annual Leaves
• Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices
• Apply on: careers@riomed.com
• Location: Mumbai, India
• Employment Type: Full-Time
• Department: IT Security / Network Security
• Work mode: Work from Office
Job Summary
We are looking for an experienced F5 WAF Engineer L3 to manage, configure, and support F5 Advanced WAF / ASM environments. The role involves L3 operational support, troubleshooting security incidents, implementing security policies, and collaborating with L1, L2, and application teams to ensure secure web applications.
Education and skills:
• B.E. /B.Tech/MCA.
• At least 8 Years of experience out of which, minimum 5 years’ experience in Security device management and operation.
• Good knowledge on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint, Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application etc..
Detailed Job Description:
• Strong knowledge of networking (Firewalls, routing, TCP/IP, Packet flow and analysis), Operating System (MS Windows, Unix/Linux/Ubuntu…), Information Security Concept (Vulnerability, Hardening, OWASP TOP 10, CIA Tried and related controls etc..
• Hands-On experience on different security tools like Network Security (WAF, Network APT, Secure Web Gateway), IAM (PIM, RSA), Endpoint Security (EDR, DAM, NAC, DLP, FIM, IRM, SIEM/SOAR, Active Directory, Web Application) etc.
• Good communication, managerial, documentations (i.e presentations, dashboards, HLD/LLD, SOPs, Policies & Configuration etc…) and project management skills, should be capable enough to coordinate with different stakeholders.
• Experience in Incident management, change management, problem, capacity planning, Migration and availability management etc.
• Hand-On experience in automation and optimization (i.e. scripting, ansible, rest API etc…) of security tools to minimize manual intervention, human error and faster resolution/response.
• Responsible for day-to-day operations and handle technical escalations by L1 and Customer team, perform root cause analysis, Initiate RMA, follow call closure, assist in internal and external audit, ensure meet SLA as defined, managing L1 team, etc.
• Accountable for team building, resource management, skill enhancement, cross function learning and working etc…
• Certifications: Relevant certifications i.e., Certified Endpoint Protection Professional, CEH, CISM, CISSP, CISA, ITIL, COBIT, ISO 27001 etc.
Email: kirti.rustagi@siliconcomnet.com
Report this listing
Sattrix Information Security
AmbitionBox
2.9/5
125 reviews
Glassdoor
3.3/5
77 reviews
Indeed
1.7/5
3 reviews
sattrix.com
More jobs at Sattrix Information Security
See web results for Sattrix Information Security
R
RioMed
Helpdesk Support
RioMed · Pune, Maharashtra · via SimplyHired
22 hours ago
Full–time
No Degree Mentioned
Apply on SimplyHired
Apply on Glassdoor
Job description
Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Are you passionate about transforming healthcare through innovative technology?
Join our dynamic team and help us make a meaningful impact on patient care and community well-being.
Life At RioMed
At RioMed, we don't just offer healthcare IT jobs, we provide opportunities. It's a place where you will be a part of a global team that works in transforming the healthcare industry by contributing significantly. Join RioMed and be a part of a supportive and innovative team which aims to transform and upgrade the future of healthcare facilities and patient outcomes. RioMed promotes a lively workplace where innovation thrives. We value continuous learning, diversity and professional growth of our employees. We offer several healthcare IT jobs with employee perks along with opportunities to learn and hone your skills.
Join us in driving positive change in digital healthcare and experience an enriched career where your contributions are recognized and valued.Follow us for healthcare IT jobs.
Employee Perks
Health Insurance & Wellness Programs
Overseas/International exchange program
Individuals Achievement
Perks
Rewards & Recognition -
Merit System
Upskilling Program -
Trainings
Paid Vacations
Hybrid Work Culture
Referral Bonus
Join Us Now
What we look for?
We map competencies and also check for compatibility, to be sure you match the values we inherit.
Passion for Healthcare
Work Ethics
Positive Attitude
Excellent Team Player
Leadership Traits
Self-Motivated
The Differentiator
Global Perspective
Helpdesk Support - India
Position: Helpdesk Support
Location: Pune, India
Reporting To: Customer Service Manager
Context and Purpose of the Job
Helpdesk Support staff are responsible for providing exceptional customer support to our users, primarily focusing on our specialised healthcare software, Cellma. The position involves troubleshooting and resolving IT issues, offering insightful guidance, and ensuring a seamless user experience. With a strong emphasis on problem-solving and communication, Helpdesk Support plays a key role in maintaining operational efficiency and contributing to the overall success of our Customer Service Team.
Main Responsibilities
• Respond to customer enquiries and technical issues, providing prompt and professional assistance to resolve and minimise client service issues
• Accurately document all support requests, actions taken, and resolutions in the company’s ticketing system.
• Efficiently manage ticket allocations from creation through to close, within SLAs and KPIs.
• Ensure confidentiality of sensitive and proprietary information; adheres to company security policies.
• Become proficient in RioMed's healthcare software and keep up to date with changes.
• Engage with clients through screenshares and remote meetings to gather and share information relating to ticket resolution. Assist in internal and external training on our software system Cellma.
• Maintain high standards of customer service at all times.
Additional Note
• This document serves as a guide to your role, outlining your primary responsibilities. You may be occasionally called upon to fulfil other duties aligned with your position as needed.
Requirements
• Proven experience in a helpdesk or customer service role.
• Proficiency in common IT tools and software, including MS Office applications
• Excellent verbal and written communication skills, strong problem-solving abilities, and a customer-centric attitude
• Ability to manage multiple tasks, prioritize effectively, and work efficiently under pressure.
• Ability to work collaboratively with colleagues and contribute to a positive team environment.
• Basic technical skills, including the ability to diagnose simple IT issues, perform routine system checks, or configure standard applications, and escalate more complex problems appropriately.
Line of Reporting
• Report to the Manager
Benefits
• Hybrid Work
• Group Medical Policy (for spouse and kids)
• 12 Paid Training Days
• Competitive Rewards & Recognition Programme – Merit System
• Wealth Management Sessions
• 20 Paid Annual Leaves
• Opportunity to travel in India and abroad
Opportunity to be transferred to other RioMed offices
• Apply on: careers@riomed.com
