Help Desk Administrator

Job Opening for Help Desk .

Job Location :- Vile Parle

Salary :- 25k in Hand + Pf + ESIC Other Benefits

Qualification :- Graduation

Job Profile :-

Greetings in soft and polite manner to every incoming call of board line

Respond/ acknowledge all emails within 15 minutes

Assign all logged Incident and service request in TIM within TAT

Manages business cards request & Prepare and submit weekly Helpdesk report

Track all pending calls and take update from Soft and Technical Fes for closures

Coordinate and send Work anniversary mementos to respective employees

Learning center updates and arrange chairs for events

Kronos data addition and deletion(since locldown system not operational)

Tracking of all SR & IR for pending calls

Coordination with FE tech & Soft for compliant management.

Preparing & Presenting Weekly report on TIM to client

Managing all calls within SLA & without escalations

Maintaining the requisition of the stationery

Ordering the stationery stuff

Providing envelops to client as per request

Providing drawer duplicate keys ( with help of admin office boy)

Making Internation conference calls for client

Photo ID card creation

JIO 21 Travel desk(Activation & Deactivation)

Coordinating with EPBAX vendors for Telephone issues