Help Desk Administrative Assistant

Job description
Overview

At FutureCare our Help Desk Administrative Assistant will play a critical role in supporting the IT department with daily request for timely network resource account actions. Under the direct supervision of the Chief Technology Officer, the Help Desk Administrative Assistant will perform various network administrative duties in a high-pressure detailed oriented environment and deliver swift and effective resolutions.

This is a full-time position that will be based out of our Corporate office located in Pasadena, Maryland.

Voted 13 years in a row as a “Top Workplace”, FutureCare stands out as a leader in managing health care delivery across a continuum of care. We offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Tuition Reimbursement, Career Growth Ladder, Employee Assistance, and a matching 401K Plan.
• Salary Range $22-$25/hr***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately. Offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities
• Responds to requests for timely network resource account actions, such as create, modify, suspension and termination
• Answer Help Desk phone inquiries, documenting calls, and provide first level trouble shooting
• Maintaining and updating Users’ accounts documentation
• Document network administration actions
• Enters requests for technical support into tracking system
• Provides problem resolution or forwards problem to proper support personnel for resolution
• Identifies and escalates situations requiring urgent attention
• Documents, tracks and monitors problems to ensure a timely resolution
• Prepares and distributes activity reports
• Stays current with system information, changes and updates
• Assists Information Security Manager with administrative tasks
• Communicate problems and escalate to second level when necessary
• Work closely with other IT Staff members to develop and monitor quality assurance policies and procedures
• Assist with maintaining IT asset inventory
• Abides by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan
• Attend all mandatory in-services/training
• Respects the privacy of other by maintaining the confidentiality of patient and employee information, professional or personal in nature, at all times and accepting responsibility for information which is communicated

Qualifications
• High School diploma or equivalent; some college level classes preferred
• Technical Certification from an accredited training program a plus
• Strong technical knowledge of PCs, laptops, printers and peripheral hardware devices
• Proven experience with Microsoft Windows and Microsoft Office Products
• Solid analytical, problem solving, and troubleshooting abilities
• Must have great customer service skills and a willingness to learn
• Must have excellent verbal and written communication skills
• Must have interpersonal skills requiring courtesy, etiquette and tact in order to deal effectively with all levels of management, staff and outside vendors
• Must be able to present in a professional manner in accordance with FutureCare’s dress code
• Ability to lift a minimum of 40lbs. which will be required for moving various equipment such as servers, printers, networking equipment, etc

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications. Read more