Head of Technology – AV/ICT

Job description
Function: Technology / Solutions & Engineering

Reports to: Chief Technology Officer / Managing Director

Designation: Flexible — commensurate with candidate profile (Designation will be aligned to the selected candidate's experience and standing —Assistant Vice President or Vice President)

Location: [Bangalore] — with travel to client sites and project locations

Experience: 12–18 years in AV systems integration and ICT infrastructure, including 4+ years leading design & delivery teams
• ROLE PURPOSE

The Head of Technology owns the technical authority for the organisation's AV and ICT portfolio: solution design, engineering standards, technology partnerships, and delivery quality across projects. The role bridges pre-sales and execution — shaping winnable, buildable solutions at bid stage, then ensuring the design survives contact with site conditions, budget, and the client's IT environment.
• KEY RESPONSIBILITIES

Solution Design & Pre-Sales

• Own technical solutioning for enterprise AV and ICT bids: conference and meeting rooms, boardrooms, auditoria, control rooms, command centres, digital signage, and unified communications.

• Review and approve system architecture, schematics, signal flow diagrams, rack elevations, BOQs, and cost estimates before submission.

• Interpret client RFPs, consultant specifications, and tender documents; identify technical risk, scope gaps, and value-engineering opportunities.

• Present designs to clients, consultants, and architects; defend technical choices in technical evaluation meetings.

Technology Strategy & Standards

• Define the organisation's technology stack and preferred OEM matrix across AV, ELV, and network domains.

• Establish and maintain engineering standards: design templates, drawing conventions, programming and commissioning standards, testing and handover protocols.

• Evaluate emerging technology — AV-over-IP, cloud-managed UC platforms, IoT and workplace analytics, AI-assisted meeting systems — and set the adoption roadmap.

Delivery Oversight

• Provide technical governance across the project portfolio; resolve escalated site issues, integration failures, and design conflicts.

• Own quality of commissioning, testing, and as-built documentation; ensure handover meets contractual and performance criteria.

• Drive on-time, on-margin delivery in partnership with project management and operations.

Networking & ICT Integration

• Ensure AV systems integrate cleanly with enterprise IT: VLAN design, QoS, multicast, PoE budgeting, bandwidth planning, and security hardening.

• Own the ICT scope where in play — structured cabling, data centre, passive infrastructure, wireless, and ELV systems (CCTV, access control, PA/VA, BMS interfaces).

• Interface with client IT and security teams on network readiness, cybersecurity requirements, and compliance sign-offs.

People & Capability

• Lead and grow the design, programming, and commissioning engineering teams; own hiring, competency mapping, and certification planning.

• Run internal technical training and mentoring; build bench strength in Crestron, Q-SYS, Dante, and networking disciplines.

Partnerships & Commercials

• Manage OEM and distributor relationships — certification levels, pricing tiers, demo support, escalation paths, and roadmap access.

• Support margin improvement through design standardisation, alternate-brand strategies, and reduction of rework and site returns.
• REQUIRED QUALIFICATIONS

• Bachelor's degree in Electronics, Electrical, Communications, or Computer Engineering.

• 12–18 years in AV systems integration / ICT infrastructure, with a portfolio of large enterprise, hospitality, education, or government projects.

• Deep hands-on knowledge of: Crestron, Extron, Q-SYS / Biamp, Shure / Sennheiser, Barco, Christie, LG / Samsung display and LED technologies.

• Strong command of Dante, AES67, AV-over-IP (SDVoE, NDI, NMOS), HDBaseT, and video wall / LED processing.

• Unified communications platforms — Microsoft Teams Rooms, Google Meet, Zoom Rooms, Cisco Webex — including native room certification requirements.

• Networking competence at CCNA level or equivalent: switching, VLANs, routing basics, multicast, QoS.

• Proficiency with AutoCAD / Revit, D-Tools or equivalent estimation tools, and Visio.

• Proven pre-sales and client-facing experience with consultants, PMCs, and enterprise IT stakeholders.
• PREFERRED

• AVIXA CTS-D and/or CTS-I certification; RCDD, CCNP, OEM master-level certifications (Crestron, Extron, Kramer, Lightware, Q-SYS, Biamp, Dante Level 3 etc.)

• Experience with control-system programming or oversight of programming teams.

• Exposure to command-and-control, broadcast, or mission-critical control room environments.

• Familiarity with ELV and building systems integration, and with relevant local standards and codes.
• SUCCESS MEASURES (FIRST 12 MONTHS)

• Improved bid win rate and estimation accuracy through standardised design and BOQ templates.

• Reduction in project rework, site escalations, and post-handover snag volume.

• Design margin protected or improved via OEM strategy and value engineering.

• Certified, appropriately staffed engineering team with a documented competency and training plan.

• Zero major handover disputes attributable to design or commissioning quality.
• COMPETENCIES

Technical authority without micromanagement · Commercial judgement in design decisions · Credibility with clients and consultants · Calm escalation handling on live sites · Coaching engineers · Clear documentation and communication with non-technical stakeholders