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GUEST SERVICE OFFICER FRONT OFFICE
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#231619
Full Time
Job Description
Summary
Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
Essential Functions:
• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
• Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
• Responsible for conducting courtesy calls within 20 minutes after guest check-in.
• Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
• Processes guest reservations, registrations, payments, and departures.
• Handles collection efforts of all in house balances and notifies management of...
Assures highest possible level of guest satisfaction. Responsible for capturing sales through reservations and sales inquiries. Coordinates front office activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
Essential Functions:
• Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
• Sells the value of property to all inquiries (via telephone and in person) and strives to convert them into reservations and occupied rooms.
• Responsible for conducting courtesy calls within 20 minutes after guest check-in.
• Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
• Processes guest reservations, registrations, payments, and departures.
• Handles collection efforts of all in house balances and notifies management of...
