Guest Relations Executive

In a nutshell, a guest relations manager alsofrequently referred to as a guest relations coordinator or guest relations specialiststasked with a wide variety of responsibilities, including: Managing guests' experiences . Greeting and checking in guests as they arrive. Ensuring guests have a pleasant experience.

What is a guest relations job description?

As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.

Job Description
• Review guest arrival lists to offer a warm greeting
• Assist with the preparation of welcome folders with material (egroom service menus, area descriptions)
• Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (egconfirming travel arrangements, taking messages)
• Should be a customer-focused person with a thorough understanding of the hospitality industry's standards
• Excellent communication abilities, both written and oral
• Outstanding interpersonal and organisational skills
• Excellent time management abilities

This job is provided by Shine.com