Verified Job
Restaurant - Food Service
Guest Relations Ambassador
Restaurant - Food Service
#398284
Remote / WFH
Job Description
Basic Job Responsibilities:
• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.
• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
• Manage and greet all guests, monitor and resolve all requests.
• Perform check-in/OUT of guests using the Opera system.
• Welcome and greet guests, and answer inquiries and incoming calls.
• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.
• Inform guests of hotel rates and services and create/cancel/confirm reservations.
• Check and manage room allocation.
• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
• Coordinate and assist the concierge in all services to guests.
• Maintain knowledge of all emergency procedures
• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
