Verified Job
Event Management
Group Sales Coordinator- job post Sparkling Hill Resort
Event Management
#796528
Remote / WFH
Sparkling Hill Resort
Job Description
Full job description
Sparkling Hill Resort & Spa is seeking a highly organized and proactive Group Sales Coordinator to support the Group Sales and Events Team in daily operations and assist in promoting and selling the resort.
The ideal candidate will have previous experience in hotel and or group hotel sales, preferably within a hospitality or customer-focused environment. They thrive in a fast-paced setting, are detail-oriented, and take initiative in managing multiple priorities. A strong understanding of operational processes, paired with excellent communication skills, is essential to effectively support both internal teams and client expectations.
This position is based on-site at Sparkling Hill Resort in Vernon, BC. Remote applicants will not be considered.
Responsibilities
Answer and manage incoming phone calls, emails, website inquiries, in-person requests, and third-party platform leads (including Cvent) in a friendly, professional, and timely manner
Serve as a primary point of contact for prospective group sales clients, ensuring all inquiries are handled accurately and consistently from initial contact through to handover
Provide detailed and accurate information to clients and third-party planners regarding resort facilities, services, and offerings, including but not limited to room types, rates, packages, dining, amenities, and operational guidelines
Review, interpret, and respond to RFPs received through multiple channels, ensuring all responses are accurate, complete, and aligned with resort capabilities and availability
Create, prepare, and issue accurate proposals and contracts based on client requirements, availability, and operational feasibility, ensuring timely turnaround and attention to detail
Maintain a strong operational understanding of the resort to ensure proposals are realistic, do not overcommit resources, and do not result in incorrect information being provided to clients
Identify and flag discrepancies in menus, pricing, availability, or operational offerings, ensuring accuracy and consistency across all client-facing materials
Collaborate closely with the Group Sales & Events team to manage inquiries, bookings, and availability while ensuring clear communication across departments
Attend internal meetings, sales meetings, and operational briefings to maintain awareness of all group activity, priorities, and changes
Support site inspections and client tours, ensuring a professional and well-informed experience for all prospective clients
Assist with attendance at external sales events, trade shows, and industry networking opportunities as required
Maintain accurate and well-organized client files, ensuring all correspondence, contracts, and booking details are properly documented and up to date in CRM/sales systems
Ensure client notes are consistently updated, clear, and useful for internal teams to maintain continuity and service quality
Prepare and maintain weekly sales and inquiry reports, tracking progress, conversion, and pipeline activity to support business review and forecasting
Sparkling Hill Resort & Spa is seeking a highly organized and proactive Group Sales Coordinator to support the Group Sales and Events Team in daily operations and assist in promoting and selling the resort.
The ideal candidate will have previous experience in hotel and or group hotel sales, preferably within a hospitality or customer-focused environment. They thrive in a fast-paced setting, are detail-oriented, and take initiative in managing multiple priorities. A strong understanding of operational processes, paired with excellent communication skills, is essential to effectively support both internal teams and client expectations.
This position is based on-site at Sparkling Hill Resort in Vernon, BC. Remote applicants will not be considered.
Responsibilities
Answer and manage incoming phone calls, emails, website inquiries, in-person requests, and third-party platform leads (including Cvent) in a friendly, professional, and timely manner
Serve as a primary point of contact for prospective group sales clients, ensuring all inquiries are handled accurately and consistently from initial contact through to handover
Provide detailed and accurate information to clients and third-party planners regarding resort facilities, services, and offerings, including but not limited to room types, rates, packages, dining, amenities, and operational guidelines
Review, interpret, and respond to RFPs received through multiple channels, ensuring all responses are accurate, complete, and aligned with resort capabilities and availability
Create, prepare, and issue accurate proposals and contracts based on client requirements, availability, and operational feasibility, ensuring timely turnaround and attention to detail
Maintain a strong operational understanding of the resort to ensure proposals are realistic, do not overcommit resources, and do not result in incorrect information being provided to clients
Identify and flag discrepancies in menus, pricing, availability, or operational offerings, ensuring accuracy and consistency across all client-facing materials
Collaborate closely with the Group Sales & Events team to manage inquiries, bookings, and availability while ensuring clear communication across departments
Attend internal meetings, sales meetings, and operational briefings to maintain awareness of all group activity, priorities, and changes
Support site inspections and client tours, ensuring a professional and well-informed experience for all prospective clients
Assist with attendance at external sales events, trade shows, and industry networking opportunities as required
Maintain accurate and well-organized client files, ensuring all correspondence, contracts, and booking details are properly documented and up to date in CRM/sales systems
Ensure client notes are consistently updated, clear, and useful for internal teams to maintain continuity and service quality
Prepare and maintain weekly sales and inquiry reports, tracking progress, conversion, and pipeline activity to support business review and forecasting
