Front Office Workplace Experience Executive

Full job description
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About the role:
The Front Office and Workplace Executive welcomes employees and guests as the first point of contact at Reception, creating authentic experiences that strengthen relationships between JLL, our client, and their stakeholders. You'll provide administrative support, maintain operational excellence according to client and JLL standards, and adapt quickly to changing needs with a supportive mindset.

Key Responsibilities:
Create a comfortable, welcoming and hospitable environment for employees and their guests

Coordinate with internal and external stakeholders for maintenance and repairs

Manage all communications professionally, including calls and emails, while maintaining strict data security and following client protocols

Plan experiences and community events within and beyond the office, that unite people and inject fun into the workplace

Manage sing-in/out procedures and issue passes for new employees or visitors

Assist stakeholders with meeting room bookings to ensure a delightful experience

Monitor and order stationery and office supplies when needed

Support event organisers with logistics, equipment and asssit with AV system setup

Liase with facilities and security team and report any incidents, utilising Corrigo and CMO when needed

Sound like you? The ideal candidate will have:
Prior front desk experience in a fast-paced environment such as facilities, property management or hospitality

Professional, friendly demeanor with confident communication at all organisation levels

Meticulous attention to detail with passion for quality service delivery

Collaborative team player committed to meeting shared objectivs but can work independently as well

Proactive problem solver capable of managing complex situations and competing priorities

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number ECREQ441354
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Read more