front desk hotel clerk

Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Tasks

Register arriving guests and assign rooms
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Perform light housekeeping and cleaning duties
Provide customer service
Supervise support staff
Make and confirm reservations
Computer and technology knowledge

Multi-line switchboard
Word processing software
Computerized bookkeeping system
Spreadsheet
Internet
Lightspeed
MS Excel
MS Word
Reservation software
Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness
Screening questions

Are you currently a student?
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Do you have previous experience in this field of employment?
Work Term: Permanent
Work Language: English
Hours: 25 to 44 hours per week